Patient Access Intake Specialist-Rockingham

UNC Health; Eden (NC); On-site; USD 24,000 - 35,000; Full time

Job summary

UNC Health in Eden, NC, seeks a Patient Access professional to ensure accurate ADT data, perform registrations, and support timely billing. This role requires strong customer service and insurance knowledge to maintain high accuracy and efficiency in processing.

The position is full-time onsite with 40 hours per week, offering an hourly pay range and opportunities to contribute to departmental QA and patient satisfaction goals.

Qualifications

• High school diploma or GED required.
• Two years of customer service and/or clerical experience.

Responsibilities

• Ensures and verifies key ADT information is current and accurate for patient safety, charging, coding, and billing.
• Schedules all new and follow-up patient appointments; communicates cancellations to providers as needed.
• Completes regulatory, financial, and contractual forms; ensures proper filing and legibility.
• Uses price estimation tool during registration to provide accurate patient estimates.
• Meets up-front collection targets including deposits, amounts due, co-pays, and prior balances.
• Participates in QA by using system queues and reducing errors in registration processes.

Skills

Customer service

Insurance knowledge

Multitasking

Education

High school diploma or GED

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

*The ideal candidate is a person that can multi-task without issues, great customer service and insurance knowledge.

Summary

This role is responsible in ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information systems. Meets departmental/organizational outcome targets for process accuracy and timeliness.

Responsibilities

• Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
• Schedules all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary.
• Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible.
• Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients
• Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances.
• Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.

Other Information

Other information:
Education Requirements:
* High school diploma or GED required; higher-level degree may satisfy this requirement.
Licensure/Certification Requirements:
Professional Experience Requirements:
* Require two (2) years of customer service and/or clerical experience
Knowledge/Skills/and Abilities Requirements:

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: PFE Rockingham Arrival Services

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$17.66 - $25.39 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Variable

Location of Job: US:NC:Eden

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.