Patient Access Representative

150 Shriners Hospitals for Children; St. Louis (MO); On-site; USD 34,000 - 42,000; Full time

Job summary

Shriners Children’s is seeking a Patient Access Representative to greet patients, schedule appointments, perform pre-registration, and assist with insurance verification and financial counseling. You will interact with caregivers and patients during life-changing events, ensuring smooth access to care across our network and complying with hospital and regulatory requirements.

The role focuses on appointment scheduling, registration, consents, and guiding patients through external financial

Qualifications

• High School diploma or GED required.
• 3+ years’ experience in patient access, scheduling, registration or customer service in a healthcare setting.

Responsibilities

• Process appointment requests for outpatient visits for new and established patients.
• Obtain patient consents.
• Perform patient registration.
• Schedule outside tests as needed.
• Verify insurance prior to patient arrival.
• Identify uninsured patients for financial counseling.
• Assist with completing applications for external financial resources.

Skills

Patient access

Customer service

Scheduling

Registration

Phone support

Education

High School diploma/GED

Job description

Company Overview Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families. With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status.

The Patient Access Representative is the first person that our patients and caregivers will have the opportunity to interact. This position provides support to our patients as they are experiencing a life changing event. The support is accomplished by working with the caregiver to schedule appointments, perform pre-registration and registration of new and existing patients, scheduling of outside tests, answering phones, and providing patients with information regarding access to additional external financial resources. In this position, you will have the opportunity to support our patients with issues dealing with scheduling and questions for the provider(s). In addition, you will maintain compliance with hospital and regulatory agencies by obtaining various consents.

Key Responsibilities

• Processes appointment requests for all types of outpatient appointments for new and established patients
• Obtains patient consents
• Performs registration of patients
• Scheduling of outside tests
• Completes verification of insurance prior to patient arrival for services
• Identifies uninsured patients to perform financial counseling
• Assists with completing applications for external sources

Required Qualifications

• High School diploma/GED
• 3+ years’ experience in patient access, scheduling, registration or customer service in a healthcare environment

Preferred Qualifications

• 1 year healthcare experience

Compensation is determined based on years of relevant experience and departmental equity.

Every day, we provide innovative, compassionate care and conduct leading research that enhances the quality of life for children and their families. We invite you to explore the many rewarding career paths at Shriners Children's, from clinical and non-clinical positions to education and research opportunities. We’re always looking for driven, compassionate professionals to join our team as nurses, physical therapists, medical assistants, administrative staff and much more. No matter where you're located, you'll find openings at our Shriners Children’s facilities across the U.S., in Canada and Mexico and at our corporate headquarters in Tampa, Florida.

Eligible Shriners Children’s employees receive comprehensive benefits packages, including medical, dental and vision insurance, tuition assistance, retirement matching and so much more!