Patient Access Representative

150 Shriners Hospitals for Children; Kentucky; On-site; USD 36,000 - 48,000; Full time

Job summary

Shriners Children’s in the United States seeks a Patient Access Representative to serve as the first point of contact for patients and families, coordinating scheduling and service inquiries with empathy and accuracy.

You will collect demographics, verify eligibility, perform pre-certification where needed, and triage calls while collaborating with leadership on process improvements to speed access to care across our nationwide locations.

Qualifications

• Minimum of 3 years in patient access, scheduling, registration, or customer service within a healthcare setting.
• High school diploma or GED required; associates degree preferred.
• Experience with EHR systems (Epic or Cerner) is a plus.

Responsibilities

• Serve as the front door for patients, assisting with scheduling and service inquiries.
• Provide accurate, timely information to patients, families and providers.
• Coordinate and schedule services; collect and enter patient data.
• Initiate financial clearance such as eligibility verification and pre-certification.
• Triage calls and escalate issues to leadership as needed.
• Contribute to process improvements to enhance patient access.

Skills

Customer service

Scheduling

Data entry

Education

High School Diploma or GED

Tools

Epic

Cerner

Job description

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families. With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status.

Job Summary

The Patient Access Representative serves as the first point of contact for patients and families at Shriners Children's, playing a critical role in facilitating timely access to care. This position is responsible for scheduling services efficiently while delivering exceptional customer service aligned with the organization's mission and values. The Patient Access Representative communicates with patients, families, and providers to coordinate care, identify and elevate potential service delays, and support continuous process improvement. This role also partners with leadership to identify workflow enhancements and contribute innovative solutions that improve the patient experience.

Key Responsibilities

• Serve as the "front door" for Shriners Children's, assisting new and existing patients with scheduling and service inquiries
• Provide accurate, timely information to patients, families and providers to support care access
• Utilize critical thinking and healthcare knowledge to coordinate and schedule services effectively
• Exercise sound judgment to accommodate special requests from internal and external customers
• Triage incoming calls within the System Contact Center, routing appropriately while adhering to established scripts and guidelines
• Follow defined protocols and workflows across multiple platforms to ensure accurate and efficient scheduling
• Accurately collect and enter patient data, including demographics, insurance, guarantor, and clinical details
• Initiate financial clearance processes such as eligibility verification, pre-certification, and payment review
• Identify potential delays or barriers to care and elevate issues to leadership as appropriate
• Contribute to ongoing process improvement by identifying opportunities and recommending solutions.

Required Qualifications

• Minimum of 3 years of experience in patient access, scheduling, registration, or customer service within a healthcare setting
• High School Diploma or GED

Preferred Qualifications

• Associates degree or higher in a relevant field
• Experience with Electronic Health Records (EHR), such as Epic or Cerner
• Proficiency in Microsoft 356 applications (Word, Excel, PowerPoint)

Compensation

Compensation is determined based on years of relevant experience and departmental equity.

Additional Information

Every day, we provide innovative, compassionate care and conduct leading research that enhances the quality of life for children and their families. We invite you to explore the many rewarding career paths at Shriners Children's, from clinical and non-clinical positions to education and research opportunities. We’re always looking for driven, compassionate professionals to join our team as nurses, physical therapists, medical assistants, administrative staff and much more.

No matter where you're located, you'll find openings at our Shriners Children’s facilities across the U.S., in Canada and Mexico and at our corporate headquarters in Tampa, Florida.

Eligible Shriners Children’s employees receive comprehensive benefits packages, including medical, dental and vision insurance, tuition assistance, retirement matching and so much more!