Patient Access Representative

Shriners Children's; Dock Junction (PA); On-site; USD 42,000 - 54,000; Full time

Job summary

Shriners Children’s is seeking a Patient Access Representative to be the first point of contact for patients and families, coordinating care access and scheduling services efficiently.

The role emphasizes delivering exceptional customer service, data accuracy, and adherence to established workflows, with opportunities to contribute to process improvements and leadership-driven initiatives.

Qualifications

• Minimum of 3 years of experience in patient access, scheduling, registration, or customer service within a healthcare setting.
• High School Diploma or GED required.
• Associates degree or higher preferred in a relevant field.
• Experience with Electronic Health Records (EHR) such as Epic or Cerner preferred.
• Proficiency in Microsoft 365 applications (Word, Excel, PowerPoint) preferred.

Responsibilities

• Serve as the frontline for patient access, scheduling, and service inquiries.
• Provide accurate, timely information to patients, families and providers.
• Coordinate and schedule services efficiently while following scripts and guidelines.
• Enter patient demographics, insurance, and clinical details with accuracy.
• Identify delays or barriers to care and escalate to leadership as needed.
• Support process improvements and workflow enhancements.

Skills

Patient access

Scheduling

Customer service

Critical thinking

Communication

Education

High school diploma or GED

Associates degree or higher

Tools

Epic

Cerner

Microsoft 365

Job description

Company OverviewShriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here to learn more about our locations.CURRENT EMPLOYEES: Please log into Workday Click Here to apply internally through the \"Jobs Hub\"Job DescriptionJob SummaryThe Patient Access Representative serves as the first point of contact for patients and families at Shriners Children's, playing a critical role in facilitating timely access to care. This position is responsible for scheduling services efficiently while delivering exceptional customer service aligned with the organization's mission and values. The Patient Access Representative communicates with patients, families, and providers to coordinate care, identify and escalate potential service delays, and support continuous process improvement. This role also partners with leadership to identify workflow enhancements and contribute innovative solutions that improve the patient experience.Key ResponsibilitiesServe as the \"front door\" for Shriners Children's, assisting new and existing patients with scheduling and service inquiriesProvide accurate, timely information to patients, families and providers to support care accessUtilize critical thinking and healthcare knowledge to coordinate and schedule services effectivelyExercise sound judgment to accommodate special requests from internal and external customersTriage incoming calls within the System Contact Center, routing appropriately while adhering to established scripts and guidelinesFollow defined protocols and workflows across multiple platforms to ensure accurate and efficient schedulingAccurately collect and enter patient data, including demographics, insurance, guarantor, and clinical detailsInitiate financial clearance processes such as eligibility verification, pre-certification, and payment reviewIdentify potential delays or barriers to care and escalate issues to leadership as appropriateContribute to ongoing process improvement by identifying opportunities and recommending solutions.Required QualificationsMinimum of 3 years of experience in patient access, scheduling, registration, or customer service within a healthcare settingHigh School Diploma or GEDPreferred QualificationsAssociates degree or higher in a relevant fieldExperience with Electronic Health Records (EHR), such as Epic or CernerProficiency in Microsoft 356 applications (Word, Excel, PowerPoint)Compensation is determined based on years of relevant experience and departmental equity.