Patient Access Representative

150 Shriners Hospitals for Children; Philadelphia (Philadelphia County); On-site; USD 36,000 - 48,000; Full time

Job summary

Shriners Hospitals for Children is hiring a Patient Access Representative to deliver exceptional customer service while handling patient registration, scheduling, and admission tasks to ensure a smooth patient experience.

The role requires a High School diploma and about 1 year of scheduling/registration experience; bilingual English/Spanish is a plus. The team supports diverse patient populations across the U.S. and Canada.

Qualifications

• High School diploma is required.
• 1 year experience in scheduling and registration.
• Bilingual English/Spanish preferred.

Responsibilities

• Processes appointment requests for all types of outpatient appointments for new and established patients.
• Obtains patient consents.
• Performs registration of patients.
• Completes verification of insurance prior to patient arrival for services.
• Identifies uninsured patients to perform financial counseling.
• Assists with completing applications for external sources.

Skills

Bilingual English/Spanish

Education

High School diploma

Job description

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families. With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status.

Job Summary

The Patient Access Representative is responsible for providing exceptional customer service while performing various patient registration, scheduling, and admission functions to ensure a smooth and efficient patient experience at Shriners Hospitals for Children.

Key Responsibilities

• Processes appointment requests for all types of outpatient appointments for new and established patients
• Obtains patient consents
• Performs registration of patients
• Completes verification of insurance prior to patient arrival for services
• Identifies uninsured patients to perform financial counseling
• Assists with completing applications for external sources

Required Qualifications

• High School diploma
• 1 year experience in scheduling and registration

Preferred Qualifications

• Bilingual (English/Spanish)

Compensation is determined based on years of relevant experience and departmental equity. Every day, we provide innovative, compassionate care and conduct leading research that enhances the quality of life for children and their families. We invite you to explore the many rewarding career paths at Shriners Children's, from clinical and non-clinical positions to education and research opportunities. We’re always looking for driven, compassionate professionals to join our team as nurses, physical therapists, medical assistants, administrative staff and much more. No matter where you're located, you'll find openings at our Shriners Children’s facilities across the U.S., in Canada and Mexico and at our corporate headquarters in Tampa, Florida.

• Eligible Shriners Children’s employees receive comprehensive benefits packages, including medical, dental and vision insurance, tuition assistance, retirement matching and so much more!