Patient Access Representative - Part Time

150 Shriners Hospitals for Children; South Gate (CA); Presencial; USD 30.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

Tuition assistance

Retirement matching

Descripción de la vacante

Shriners Children's in the United States seeks a Patient Access Representative to greet families, pre-register patients, and schedule appointments. You will help families access external financial resources while maintaining confidentiality and accuracy in the hospital EMR (SHCIS).

Qualified candidates are bilingual Spanish/English with 3+ years in patient access, scheduling, or registration in healthcare. This role supports care coordination across clinics nationwide and contributes to a

Formación

• High School Diploma required.
• Bilingual Spanish/English communication is required.
• 3+ years’ experience in patient access, scheduling, registration or customer service in a healthcare environment.

Responsabilidades

• Answer incoming calls on the main operator line.
• Maintain confidentiality with patients, families, staff and visitors.
• Report scheduling issues to Rehabilitation Manager for resolution.
• Relay patient-related calls to appropriate staff for disposition.
• Schedule, reschedule, or cancel patient appointments accurately and collaboratively.
• Utilize SHCIS EMR for retrieving patient information and scheduling visits.
• Support the hospital's family-centered care philosophy and positively represent SHCC.
• Follow safety and emergency procedures per hospital policy.
• Verify insurance coverage for all patients receiving services.

Conocimientos

Bilingual: Spanish/English

Patient access experience

Scheduling & registration

Educación

High School Diploma

Descripción del empleo

Company Overview

Company Overview Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families. With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status.

Job Description

The Patient Access Representative is the first person that our patients and caregivers will have the opportunity to interact. This position provides support to our patients as they are experiencing a life changing event. The support is accomplished by working with the caregiver to schedule appointments, perform pre-registration and registration of new and existing patients, and providing patients with information regarding access to additional external financial resources. In this position, you will have the opportunity to support our patients with issues dealing with scheduling and questions for the provider(s). In addition, you will maintain compliance with hospital and regulatory agencies by obtaining various consents.

Key Responsibilities

• Answer incoming calls into the main operator line of the facility
• Maintains confidentiality with each interaction with patients, families, Shriners, staff and visitors.
• Reports any problems with appointments to the Rehabilitation Manager for resolution.
• Relays patient related phone calls to the Rehabilitation Manager and/or Patient Access Staff for disposition.
• Schedules, reschedules, or cancels patient appointments carefully, accurately, and collaboratively with appropriate staff.
• Educated and proficient in use of SHCIS, hospital electronic medical record for retrieval of patient information and scheduling of outpatient visits.
• Displays agreement with hospital's family-centered care philosophy and assists in establishing a positive image for SHCC.
• Demonstrates knowledge of and compliance to all safety and emergency procedures per the hospital policy and procedure manuals.
• Verifies insurance coverage for all patients receiving services

Required Qualifications

• High School Diploma
• Bilingual (Spanish/English)
• 3+ years’ experience in patient access, scheduling, registration or customer service in a healthcare environment

Pay Range

The pay range for this position is $21.63 - $30.54/hour. Compensation is determined based on years of relevant experience and departmental equity.

About the Opportunity

Every day, we provide innovative, compassionate care and conduct leading research that enhances the quality of life for children and their families. We invite you to explore the many rewarding career paths at Shriners Children's, from clinical and non-clinical positions to education and research opportunities. We’re always looking for driven, compassionate professionals to join our team as nurses, physical therapists, medical assistants, administrative staff and much more. No matter where you're located, you'll find openings at our Shriners Children’s facilities across the U.S., in Canada and Mexico and at our corporate headquarters in Tampa, Florida.

Benefits

• Eligible Shriners Children’s employees receive comprehensive benefits packages, including medical, dental and vision insurance, tuition assistance, retirement matching and so much more!