Patient Access Representative

Shriners Children's; St. Louis (MO); On-site; USD 34,000 - 42,000; Full time

Job summary

Shriner's Children’s is seeking a Patient Access Representative to support patients and caregivers during life-changing events, including scheduling, pre-registration, and registration of new and existing patients. The role involves answering phones, guiding patients to external financial resources, and ensuring compliance with hospital and regulatory requirements.

You will verify insurance, identify uninsured patients for financial counseling, and assist with applications for external

Qualifications

• Experience in patient access, scheduling, registration or customer service in healthcare is required.
• High School diploma or GED is required.
• Compensation is determined based on years of relevant experience and departmental equity.

Responsibilities

• Processes appointment requests for all types of outpatient appointments for new and established patients.
• Obtains patient consents.
• Performs registration of patients.
• Scheduling of outside tests.
• Completes verification of insurance prior to patient arrival for services.
• Identifies uninsured patients to perform financial counseling.
• Assists with completing applications for external sources.

Skills

Customer service

Scheduling

Registration

Education

High School diploma/GED

Job description

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here to learn more about our locations.

Job Description

The Patient Access Representative is the first person that our patients and caregivers will have the opportunity to interact. This position provides support to our patients as they are experiencing a life changing event. The support is accomplished by working with the caregiver to schedule appointments, perform pre-registration and registration of new and existing patients, scheduling of outside tests, answering phones, and providing patients with information regarding access to additional external financial resources. In this position, you will have the opportunity to support our patients with issues dealing with scheduling and questions for the provider(s). In addition, you will maintain compliance with hospital and regulatory agencies by obtaining various consents.

Key Responsibilities:

• Processes appointment requests for all types of outpatient appointments for new and established patients


• Obtains patient consents


• Performs registration of patients


• Scheduling of outside tests


• Completes verification of insurance prior to patient arrival for services


• Identifies uninsured patients to perform financial counseling


• Assists with completing applications for external sources

Required Qualifications:

• High School diploma/GED


• 3+ years’ experience in patient access, scheduling, registration or customer service in a healthcare environment

Preferred Qualifications:

• 1 year healthcare experience

Compensation is determined based on years of relevant experience and departmental equity.