Patient Access Rep-West POR

Shriners Children's; Portland (OR); On-site; USD 42,000 - 54,000; Full time

Job summary

Shriners Children’s in Portland, OR is seeking a Patient Access Representative to be the first point of contact for patients and families, facilitating scheduling and access to care with a warm, service-oriented approach.

You will handle data entry for demographics, insurance, and appointments, coordinate with care teams, and support management with process improvements while upholding accuracy and compliance.

Qualifications

• Minimum high school diploma or GED.
• At least 3 years in patient access, scheduling, registration, or customer service in healthcare.
• Strong customer service and communication skills.

Responsibilities

• Serve as the front door for patients, providing scheduling information and guidance.
• Demonstrate critical thinking to facilitate scheduling processes.
• Triages calls to appropriate areas per management guidelines.
• Enter accurate scheduling and registration data to initiate financial clearance activities.
• Relay issues to management to prevent potential service delays.

Skills

Customer service

Critical thinking

Healthcare knowledge

Education

High School Diploma

Associates degree or higher

Tools

Epic

Cerner

Job description

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

Job Description

At Shriners Children’s, the Patient Access Representative is responsible for assuring that patients in need of scheduling are scheduled to receive services in a timely manner. This role will act as the first point of contact for patients and families and are essential in facilitating access to care while remaining aligned with Shriners Children’s mission and goals. Additional responsibilities include providing excellent customer service when communicating with patients, families, and physicians and relaying any issues to management that may result in potential service delays. This position assists management with ongoing observations and notifications of opportunities while providing innovative suggestions for process improvement.

Key Responsibilities:

• Serves as the front door of Shriners Children’s interacting with new and established patients providing them with information needed to schedule the requested services.
• Demonstrates ability to use critical thinking skills and healthcare knowledge to facilitate the scheduling processes.
• Utilizes independent judgment to accommodate special requests from internal and external customers as indicated.
• Triages calls for the System Contact Center to the appropriate areas while working under the guidelines and scripts as set forth by management.
• Follows established protocols directly as indicated by management on applicable platforms on an as needed basis and consistently utilizes multiple software applications to schedule appointments.
• Obtains and enters accurate scheduling and registration data, including but not limited to patient demographics, insurance, guarantor, and clinical information on the information system to initiate financial clearance activities (benefit eligibility and verification, pre-certification notification and payment review).

Required Qualifications:

• High School Diploma or equivalent (GED)
• 3 years of experience in patient access, scheduling, registration, or customer service in a healthcare environment

Preferred Qualifications:

• Associates degree or higher in a relevant field of study
• Experience Utilizing an Electronic Health Record (e.g., Epic, Cerner, etc.)

Compensation is determined based on years of relevant experience and departmental equity.