Patient Access Representative

Shriners Children's; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Job summary

Shriners Hospitals for Children in Philadelphia is seeking a Patient Access Representative to deliver exceptional customer service and handle patient registration, scheduling, and admissions to ensure a smooth visit.

Responsibilities include processing outpatient appointment requests, obtaining patient consents, verifying insurance, and guiding uninsured patients toward financial counseling; bilingual English/Spanish preferred.

Qualifications

• High School diploma required.
• 1 year experience in scheduling and registration preferred.

Responsibilities

• Process appointment requests for outpatient care.
• Obtain patient consents.
• Register patients for services.
• Verify insurance prior to arrival.
• Identify uninsured patients for financial counseling.
• Assist with applications for external sources.

Skills

Customer service

Scheduling

Registration processes

Education

High School diploma

Job description

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here to learn more about our locations.

Job Description

Job Summary

The Patient Access Representative is responsible for providing exceptional customer service while performing various patient registration, scheduling, and admission functions to ensure a smooth and efficient patient experience at Shriners Hospitals for Children.

Key Responsibilities

• Processes appointment requests for all types of outpatient appointments for new and established patients
• Obtains patient consents
• Performs registration of patients
• Completes verification of insurance prior to patient arrival for services
• Identifies uninsured patients to perform financial counseling
• Assists with completing applications for external sources

Required Qualifications

• High School diploma
• 1 year experience in scheduling and registration

Preferred Qualifications

• Bilingual (English/Spanish)

Compensation is determined based on years of relevant experience and departmental equity.