Patient Access Representative

150 Shriners Hospitals for Children; Chicago (IL); Sur place; USD 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Tuition assistance

Résumé du poste

Shriners Children's seeks a Patient Access Representative to ensure timely scheduling for pediatric care. The role serves as the first contact for patients and families, delivering courteous service and collecting registration data to initiate financial clearance.

You will triage calls, route them per protocol, and use healthcare software to verify eligibility and coordinate appointments. A High School diploma and 3 years healthcare access experience are expected.

Qualifications

• High School Diploma or GED required.
• 3 years of experience in patient access, scheduling, registration, or customer service in a healthcare environment.
• Preferred: Associate degree or higher, EHR experience (Epic/Cerner) and Microsoft 365 proficiency.

Responsabilités

• Serves as the front door for scheduling information and services.
• Uses critical thinking and healthcare knowledge to facilitate scheduling.
• Accommodates special requests from internal/external customers.
• Triages calls to appropriate areas based on scripts and management guidelines.
• Follows protocols and uses multiple software applications to schedule appointments.
• Enters accurate scheduling/registration data to initiate financial clearance.

Connaissances

Customer service

Scheduling

Healthcare knowledge

Formation

High School Diploma or GED

Outils

Epic EHR

Cerner EHR

Microsoft 365

Cisco

Invoca

Calabrio

Description du poste

Company Overview

Company Overview Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families. With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here to learn more about our locations.

Job Description

The Patient Access Representative is responsible for assuring that patients in need of scheduling are scheduled to receive services in a timely manner. This role will act as the first point of contact for patients and families and are essential in facilitating access to care while remaining aligned with Shriners Children's mission and goals. Additional responsibilities include providing excellent customer service when communicating with patients, families, and physicians and relaying any issues to management that may result in potential service delays. This position assists management with ongoing observations and notifications of opportunities while providing innovative suggestions for process improvement.

Key Responsibilities:

• Serves as the front door of Shriners Children’s interacting with new and established patients providing them with information needed to schedule the requested services.
• Demonstrates ability to use critical thinking skills and healthcare knowledge to facilitate the scheduling processes.
• Utilizes independent judgment to accommodate special requests from internal and external customers as indicated.
• Triages calls for the System Contact Center to the appropriate areas while working under the guidelines and scripts as set forth by management.
• Follows established protocols directly as indicated by management on applicable platforms on an as needed basis and consistently utilizes multiple software applications to schedule appointments.
• Obtains and enters accurate scheduling and registration data, including but not limited to patient demographics, insurance, guarantor, and clinical information on the information system to initiate financial clearance activities (benefit eligibility and verification, pre-certification notification and payment review).

Required Qualifications:

• High School Diploma or equivalent (GED)
• 3 years of experience in patient access, scheduling, registration, or customer service in a healthcare environment

Preferred Qualifications:

• Associates degree or higher in a relevant field of study
• Experience Utilizing an Electronic Health Record (e.g., Epic, Cerner, etc.)
• Proficient user of Microsoft 365 products (e.g., Word, PowerPoint, etc.)
• Experience with Contact Center software (e.g., Cisco, Invoca, Calabrio, etc.)

Compensation is determined based on years of relevant experience and departmental equity. Every day, we provide innovative, compassionate care and conduct leading research that enhances the quality of life for children and their families. We invite you to explore the many rewarding career paths at Shriners Children's, from clinical and non-clinical positions to education and research opportunities. We’re always looking for driven, compassionate professionals to join our team as nurses, physical therapists, medical assistants, administrative staff and much more. No matter where you're located, you'll find openings at our Shriners Children’s facilities across the U.S., in Canada and Mexico and at our corporate headquarters in Tampa, Florida.

• Eligible Shriners Children’s employees receive comprehensive benefits packages, including medical, dental and vision insurance, tuition assistance, retirement matching and so much more!