Patient Access Representative

Shriners Children's; Erie (Erie County); On-site; USD 40,000 - 56,000; Full time

Job summary

Shriners Children’s seeks a Patient Access Representative to be the first contact for patients and families, coordinating scheduling and ensuring timely access to care. You will communicate with patients, families, and providers, triage calls, and accurately enter demographics and insurance details.

The role emphasizes exceptional customer service and adherence to established scripts, with collaboration to identify workflow improvements.

Qualifications

• 3+ years in patient access, scheduling, or registration within a healthcare setting.
• High School Diploma or GED required; an Associate degree is preferred.

Responsibilities

• Serve as the front door for patient scheduling and service inquiries.
• Provide accurate, timely information to patients, families and providers.
• Coordinate and schedule services using defined protocols across platforms.
• Enter accurate patient demographics, insurance, guarantor and clinical data.
• Initiate financial clearance processes such as eligibility verification and pre-certification.
• Identify delays or barriers to care and elevate issues to leadership.

Skills

Customer service

Scheduling

Data entry

Microsoft Office

Education

High School Diploma or GED

Associates degree (preferred)

Tools

Epic

Cerner

Job description

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status.

Job Summary

The Patient Access Representative serves as the first point of contact for patients and families at Shriners Children’s, playing a critical role in facilitating timely access to care. This position is responsible for scheduling services efficiently while delivering exceptional customer service aligned with the organization’s mission and values. The Patient Access Representative communicates with patients, families, and providers to coordinate care, identify and elevate potential service delays, and support continuous process improvement. This role also partners with leadership to identify workflow enhancements and contribute innovative solutions that improve the patient experience.

Key Responsibilities

• Serve as the "front door" for Shriners Children’s, assisting new and existing patients with scheduling and service inquiries
• Provide accurate, timely information to patients, families and providers to support care access
• Utilize critical thinking and healthcare knowledge to coordinate and schedule services effectively
• Exercise sound judgment to accommodate special requests from internal and external customers
• Triage incoming calls within the System Contact Center, routing appropriately while adhering to established scripts and guidelines
• Follow defined protocols and workflows across multiple platforms to ensure accurate and efficient scheduling
• Accurately collect and enter patient data, including demographics, insurance, guarantor, and clinical details
• Initiate financial clearance processes such as eligibility verification, pre-certification, and payment review
• Identify potential delays or barriers to care and elevate issues to leadership as appropriate
• Contribute to ongoing process improvement by identifying opportunities and recommending solutions.

Required Qualifications

• Minimum of 3 years of experience in patient access, scheduling, registration, or customer service within a healthcare setting
• High School Diploma or GED

Preferred Qualifications

• Associates degree or higher in a relevant field
• Experience with Electronic Health Records (EHR), such as Epic or Cerner
• Proficiency in Microsoft 356 applications (Word, Excel, PowerPoint)

Compensation is determined based on years of relevant experience and departmental equity.