Patient Access Representative

Talentify; Sewickley (Allegheny County); On-site; USD 32,000 - 40,000; Full time

Job summary

Heritage Valley Health System is seeking a full-time Patient Registration Clerk to greet patients and guide families through the registration process, ensuring accurate demographic and insurance data and smooth check-in at kiosks across campuses.

The ideal candidate has a friendly, service-minded attitude, strong communication, and the ability to multi-task and prioritize. No experience required, high school diploma or GED, willingness to learn and adapt to new technology.

Qualifications

• Customer-focused, friendly personality with excellent communication skills.
• Ability to analyze problems quickly and perform multiple tasks.
• Good prioritization and organization skills.

Responsibilities

• Greet, interview, and guide patients and their families through the registration process.
• Collect and enter demographic and insurance information for accurate hospital records.
• Assist with combining ancillary schedules and automated check-in via patient kiosks.

Skills

Customer service

Communication

Multitasking

Prioritization

Organization

Education

High school diploma or GED

Job description

Department:

Patient Registration, 24/7 department.

Work Hours:

Full-Time. Looking for someone who has flexibility to work days, evenings, nights, weekends, holidays and cross campuses.

This position provides exceptional service to our patients and their families by creating a positive first impression to the Health System. This position greets, interviews, and guides patients and their family members through the registration process for Heritage Valley Health System. They will collect and enter all necessary information to ensure accurate hospital records, including patient’s demographic and insurance information to facilitate the billing process. They are also responsible for combining ancillary schedules for all patients and for assisting patients with the automated check-in process via our patient kiosks.

Requirements:

Customer service-focused, friendly personality with excellent communication skills and a desire to want to help people. Must have a high school diploma or GED equivalent and willingness to want to learn new things. No experience necessary, only a strong work ethic and desire to learn alongside the latest technology. Must be able to effectively communicate with a patient and their family to gain the necessary medical information needed. Must also be able to analyze problems quickly determining appropriate solutions and performing multiple tasks at once. Good prioritization and organization skills are necessary for success.

Preferred:

Healthcare background and/or bachelor or associates degree, knowledge of ICD-9 or ICD-10 coding, medical terminology, billing, and health insurance rules/processes.

Equal Opportunity Employer
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