Patient Access Representative

Talentify; Beaver (Beaver County); On-site; USD 30,000 - 38,000; Full time

Job summary

Heritage Valley Health System in Beaver County seeks a full-time Patient Registration Clerk for the Beaver Emergency Department. You will greet patients, collect demographic and insurance information, and guide families through the registration process.

Strong communication and organizational skills are essential; no experience required beyond a proactive attitude and willingness to learn about health-system processes.

Qualifications

• Customer service-focused, friendly personality with excellent communication skills.
• Must have a high school diploma or GED and willingness to learn new things.
• No experience needed; strong work ethic and eagerness to learn technology.
• Ability to communicate with patients and families to gather medical information.
• Ability to analyze problems quickly and manage multiple tasks with good organization.

Responsibilities

• Greet, interview and guide patients and their families through registration.
• Collect and enter patient demographics and insurance information for records and billing.
• Assist patients with automated check-in via kiosks; manage scheduling as needed.
• Coordinate ancillary schedules for all patients and ensure data accuracy.

Skills

Customer Service

Communication

Multitasking

Prioritization

Education

High School Diploma or GED

Tools

Patient kiosks

Job description

Department: Patient Registration-Beaver Emergency Department

Work Hours: Full-Time. Various days; Monday through Sunday, Afternoon shift 3p-11:30p, occasional night-shift fill-in. Must be flexible to work weekends and holidays.

This position provides exceptional service to our patients and their families by creating a positive first impression to the Health System. This position greets, interviews, and guides patients and their family members through the registration process for Heritage Valley Health System. They will collect and enter all necessary information to ensure accurate hospital records, including patient’s demographic and insurance information to facilitate the billing process. They are also responsible for combining ancillary schedules for all patients and for assisting patients with the automated check-in process via our patient kiosks.

Requirements:

Customer service-focused, friendly personality with excellent communication skills and a desire to want to help people. Must have a high school diploma or GED equivalent and willingness to want to learn new things. No experience necessary, only a strong work ethic and desire to learn alongside the latest technology. Must be able to effectively communicate with a patient and their family to gain the necessary medical information needed. Must also be able to analyze problems quickly determining appropriate solutions and performing multiple tasks at once. Good prioritization and organization skills are necessary for success.

Preferred:

Healthcare background and/or bachelor or associates degree, knowledge of ICD-9 or ICD-10 coding, medical terminology, billing, and health insurance rules/processes.

Equal Opportunity Employer
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