Patient Access Representative

Heritage-Valley-Health-System; Sewickley (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

Heritage Valley Sewickley is seeking a full-time Patient Registration representative to greet and guide patients and families, collect demographic and insurance data, and ensure accurate hospital records.

You will assist with automated check-in via kiosks, coordinate schedules, and maintain a patient-centered service mindset in a fast-paced environment.

Qualifications

• Customer service-focused, friendly personality with excellent communication skills.
• Must have a high school diploma or GED equivalent and willingness to learn new things.
• No experience necessary, only a strong work ethic and desire to learn alongside the latest technology.

Responsibilities

• Greet, interview, and guide patients and their families through the registration process for Heritage Valley Health System.
• Collect and enter all necessary information to ensure accurate hospital records, including patient demographics and insurance information to facilitate billing.
• Assist patients with the automated check-in process via patient kiosks and help coordinate ancillary schedules for all patients.
• Analyze problems quickly to determine appropriate solutions and perform multiple tasks in parallel.

Skills

Customer service

Education

High school diploma or GED

Job description

Heritage Valley Sewickley
Sewickley, PA 15143, USA

Description

Department: Patient Registration, 24/7 department.
Work Hours: Full-Time. Looking for someone who has flexibility to work days, evenings, nights, weekends, holidays and cross campuses.

This position provides exceptional service to our patients and their families by creating a positive first impression to the Health System. This position greets, interviews, and guides patients and their family members through the registration process for Heritage Valley Health System. They will collect and enter all necessary information to ensure accurate hospital records, including patient’s demographic and insurance information to facilitate the billing process. They are also responsible for combining ancillary schedules for all patients and for assisting patients with the automated check-in process via our patient kiosks.

Requirements:
Customer service-focused, friendly personality with excellent communication skills and a desire to want to help people. Must have a high school diploma or GED equivalent and willingness to want to learn new things. No experience necessary, only a strong work ethic and desire to learn alongside the latest technology. Must be able to effectively communicate with a patient and their family to gain the necessary medical information needed. Must also be able to analyze problems quickly determining appropriate solutions and performing multiple tasks at once. Good prioritization and organization skills are necessary for success.

Preferred:
Healthcare background and/or bachelor or associates degree, knowledge of ICD-9 or ICD-10 coding, medical terminology, billing, and health insurance rules/processes.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.