Patient Access Representative, Part Time, Evenings

Jobtailor; Kutztown (Berks County); On-site; USD 34,000 - 52,000; Full time

Job summary

Jobtailor in the United States seeks a Medical Administrative Assistant to support patient flow and records accuracy at multiple network locations.

You will greet patients, collect demographics, and register them in the hospital information system, ensuring data quality. Proficiency with Epic and MS Office is beneficial.

This role emphasizes customer service, teamwork, and the ability to handle high-volume calls while guiding patients through Welcome Kiosk and related onboarding processes.

Qualifications

• High school diploma or equivalent required.
• Certificate/degree in health care field preferred.
• Experience with Epic or health information systems preferred.

Responsibilities

• Identify/validate patient screening in hospital information system to maintain EMR integrity and accuracy.
• Register patients including all demographic information (pre-reg and post-reg needs).
• Greet and direct patients and visitors for the facility.
• Answer internal and external calls and dispense appropriate information.
• Assist patients with Welcome Kiosk and On My Way technology at network locations.

Skills

Customer service

Interpersonal skills

Typing speed

Medical terminology

Healthcare knowledge

Epic knowledge

Education

High school diploma or equivalent

Healthcare certificate/degree

Tools

Epic EHR

MS Office

Job description

Responsibilities

• Responsible to correctly identify/validate the choosing of patients in hospital information system to maintain the integrity and accuracy of electronic medical records.
• Responsible for the patient registration (pre-reg and post-reg needs) including all necessary demographic information.
• Greets/directs patients and visitors for the entire facility.
• Answers internal and external calls and dispenses appropriate information.
• Responsible for onboarding and assisting patients with Welcome Kiosk and On My Way technology at network locations.

Requirements

• High school graduate or equivalent required.
• Certificate/Degree in health care related field preferred.
• Excellent customer service and interpersonal skills required.
• General computer experience and ability to type fluently, accurately, and quickly required.
• Insurance background preferred.
• Knowledge of medical terminology preferred.
• Previous medical administrative experience and/or health care related education courses preferred.
• Knowledge of health information system (epic) preferred.