Patient Access Specialist, Full Time – Day Shift

Jobtailor; Elma (WA); On-site; USD 36,000 - 48,000; Full time

Job summary

Jobtailor in the United States is seeking a patient registration professional to ensure accurate data entry, verify referrals and authorizations, and manage patient financial interactions. You will handle registrations prior to visits, collect payments, and support staff with fast, confidential service.

The role requires strong computer skills, excellent communication, and the ability to stay calm in high-pressure settings while maintaining patient dignity and privacy.

Qualifications

• High School Diploma or equivalent required.
• Associates Degree preferred.
• Healthcare experience preferred.
• Knowledge of medical terminology preferred.
• Knowledge of healthcare revenue cycle preferred.
• Basic Life Support (BLS) certification encouraged.
• Ability to thrive in a fast-paced setting while providing timely and exceptional customer service.
• Strong computer and technology skills.
• Proficient in Microsoft Office products, computers, email, copy machines, scanners, multi-line telephones, credit card machines and fax machines.
• Strong problem-solving and organization skills.
• Ability to remain calm, professional, and on-task during emergencies, high-volume or stressful times.
• Ability to be flexible and adapt to changing workloads, locations, and/or task assignments.
• Professional and effective written and verbal communication skills.
• Ability to identify and employ communication strategies appropriate to the audience and demonstrate sensitivity to others emotional, social and mental health needs.
• Proven ability to handle confidential information with discretion.
• Basic mathematics skills and knowledge of healthcare revenue functions.
• Ability to maintain a clean, organized, and professional work environment.
• Ability to work in a team environment and to engage with others in a collaborative and constructive manner.

Responsibilities

• Register patients into applicable software systems with accurate data, including patient identification, insurance and benefit verification.
• Verify referrals and pre-authorizations for applicable services.
• Conduct registration interview with patient prior to initial visit.
• Perform point of service collections for patient financial responsibility (co-pays, co-insurances, balances).
• Generate payment receipts and open/close daily cash drawer.
• Operate multi-line telephone system to receive, route and respond to calls professionally.
• Relay necessary information to relevant staff members.
• Respond to patient inquiries and complete timely and accurate intake while ensuring confidentiality.
• Complete daily work queue assignments and perform general administrative tasks.
• Process incoming, outgoing, and inter-office mail.
• Research and analyze alternatives for improving workflows.
• Perform special projects and other related duties as assigned.

Education

High School Diploma or equivalent

Associates Degree

Tools

Microsoft Office

Credit card machines

Scanners

Fax machines

Multi-line telephones

Job description

Job Responsibilities

• Schedule and register patients into applicable software system(s) while ensuring the integrity and accuracy of data collected, including patient identification, insurance and benefit verification.
• Verify acquisition of referrals and pre‑authorizations for applicable services.
• Conduct registration interview with patient prior to initial visit.
• Perform point of service collections for patient financial responsibility, not limited to but including co‑payments, co‑insurances and statement balances.
• Generate payment receipts, open and close daily cash drawer.
• Operate multi‑line telephone system to receive, route and respond to incoming phone calls in a timely, professional manner.
• Relay necessary information to relevant staff members.
• Respond to patient inquiries and requests and complete timely and accurate patient intake while ensuring the patient’s comfort, dignity, safety, and confidentiality at all times.
• Complete daily work queue assignments and perform general administrative tasks.
• Accurately process incoming, outgoing, and inter‑office mail.
• Research and analyze alternatives for improving workflows.
• Perform special projects and other related duties as assigned.

Requirements

• High School Diploma or equivalent required
• Associates Degree preferred
• Healthcare experience preferred
• Knowledge of medical terminology preferred
• Knowledge of healthcare revenue cycle preferred
• Basic Life Support (BLS) certification encouraged.
• Ability to thrive in a fast‑paced setting while providing timely and exceptional customer service
• Strong computer and technology skills.
• Proficient in Microsoft Office products, computers, email, copy machines, scanners, multi‑line telephones, credit card machines and fax machines.
• Strong problem‑solving and organization skills.
• Ability to remain calm, professional, and on‑task during emergencies, high‑volume or stressful times.
• Ability to be flexible and adapt to changing workloads, locations, and/or task assignments.
• Professional and effective written and verbal communication skills.
• Ability to identify and employ communication strategies appropriate to the audience and demonstrate sensitivity to others emotional, social and mental health needs.
• Proven ability to handle confidential information with discretion.
• Basic mathematics skills and knowledge of healthcare revenue functions.
• Ability to maintain a clean, organized, and professional work environment.
• Ability to work in a team environment and to engage with others in a collaborative and constructive manner.

Demonstrates proficiency in patient registration, data integrity, and healthcare revenue cycle processes while providing exceptional customer service in a fast‑paced environment. Capable of handling confidential information with discretion and maintaining a professional work environment.