Patient Access Representative

Holy Cross Hospital - Salt Lake; Salt Lake City (UT); On-site; USD 23,000 - 33,000; Full time

Job summary

Holy Cross Hospital - Salt Lake is seeking a Patient Access Representative to support the patient journey from pre-admission through registration. The role emphasizes organized data capture, accurate insurance verification, and clear communication with patients and families.

You will collect patient payments, explain financial requirements, and protect patient confidentiality while using electronic records.

Qualifications

• High School Diploma or GED is required.
• Healthcare office experience and familiarity with medical terminology preferred.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Register patients with accurate demographic and financial information.
• Verify insurance eligibility and explain financial requirements to patients.
• Collect patient portions prior to or at the time of service.
• Obtain signatures and scan documents into the electronic record.
• Maintain accuracy in recording patient data and protect confidentiality.
• Serve as a mentor to new associates and support team excellence.

Skills

Customer service

Organization

Attention to detail

Communication skills

Education

High School Diploma/G.E.D.

Job description

Job Summary And Responsibilities

As our Patient Access Representative, you will act as a key contributor to the overall patient experience by leveraging your talent for organization, operations, and exceptional customer service. Every day you will create a positive impression for patients, family, and visitors while pre-admitting, admitting, and registering. You will interview patients for demographic and financial information, verify insurance benefits, explain financial requirements, collect patient portions, and serve as a mentor to new associates. To be successful in this role, you will possess strong organizational and customer service skills, meticulous attention to detail in information gathering and financial processes, and the ability to effectively communicate complex information while contributing to a positive patient journey.

• Consistently performs the registration process through timely, accurate, and courteous completion of patient clinical and financial data.
• Utilizes technology to verify and document insurance eligibility of patients accurately, efficiently, and timely according to established standards.
• Collects patient portion from patients prior to or at time of service (following MSE).
• Obtain signatures, verify accuracy of information, and scan documents into electronic patient record as applicable.
• Maintains an accuracy rate within the departmental guidelines.
• Demonstrates the importance of quality and integrity of capturing patient information with regards to patient confidentiality.

Job Requirements

Required

• High School Diploma/G.E.D.

Preferred

• Office experience in a healthcare environment, medical terminology, ability to multitask and prioritizing skills.

Where You'll Work

Founded in 1875, for more than a century, Holy Cross Hospital Salt Lake has provided high-quality healthcare for residents of the Salt Lake Valley. Conveniently located near the heart of the city, this historic acute care hospital remains one of the most trusted medical centers in all of Utah. Our team is focused on providing patients with leading-edge medical expertise and compassionate care at every turn. We are highly motivated and compassionate people, using advanced systems and technology to become the healthcare provider of choice and to improve the quality of life for the individuals and communities we serve. We offer comprehensive orthopedic care, wound care, 24/7 Geriatric, psychiatric and cardiac services, life flight services and are a State-certified heart attack center. Holy Cross Hospital Salt Lake offers an opportunity to find a fulfilling career in a thriving community with quick access to parks, canyons, winter sports, Climbing, backpacking, and the picturesque Wasatch range of the Rocky Mountains.

Pay Range

$17.24 - $24.35 /hour