Patient Access Representative

Holy Cross Hospital Mountain Point; Lehi (UT); On-site; USD 34,000 - 48,000; Full time

Job summary

Holy Cross Hospital Mountain Point is seeking a Patient Access Representative to support a positive patient journey. You will interview patients for demographics and finances, verify insurance, and explain financial requirements while assisting with pre-admitting, admitting, and registering processes.

The role emphasizes organization, customer service, and accurate data collection, including documentation scanning and confidentiality compliance.

Qualifications

• High School Diploma or GED required.
• Preferred healthcare office experience and familiarity with medical terminology.

Responsibilities

• Interview patients for demographic and financial information, verify insurance benefits, and explain financial requirements.
• Register patients, collect patient portions, obtain signatures, and file documents into electronic records.
• Maintain accuracy and confidentiality of patient information and support a positive patient journey.

Skills

Customer service

Organizational skills

Attention to detail

Communication

Education

High School Diploma/G.E.D.

Job description

Job Summary and Responsibilities

As our Patient Access Representative, you will act as a key contributor to the overall patient experience by leveraging your talent for organization, operations, and exceptional customer service.

Every day you will create a positive impression for patients, family, and visitors while pre-admitting, admitting, and registering. You will interview patients for demographic and financial information, verify insurance benefits, explain financial requirements, collect patient portions, and serve as a mentor to new associates.

To be successful in this role, you will possess strong organizational and customer service skills, meticulous attention to detail in information gathering and financial processes, and the ability to effectively communicate complex information while contributing to a positive patient journey.

• Consistently performs the registration process through timely, accurate, and courteous completion of patient clinical and financial data.
• Utilizes technology to verify and document insurance eligibility of patients accurately, efficiently, and timely according to established standards.
• Collects patient portion from patients prior to or at time of service (following MSE).
• Obtain signatures, verify accuracy of information, and scan documents into electronic patient record as applicable.
• Maintains an accuracy rate within the departmental guidelines.
• Demonstrates the importance of quality and integrity of capturing patient information with regards to patient confidentiality.

Job Requirements

Required

• High School Diploma/G.E.D.

Preferred

• Office experience in a healthcare environment, medical terminology, ability to multitask and prioritizingskills.

Where You'll Work

Holy Cross Hospital Mountain Point is a 40-bed full-service hospital serving the residents of northern Utah County. Conveniently located in Lehi, Mountain Point is easily accessible from I-15 and SR-92 just east of Thanksgiving Point. Working in a friendly community-focused hospital environment, our highly skilled medical professionals are committed to delivering exceptional care to the people of Lehi and beyond. We uphold the highest standards of patient care in an environment of respect and we continue to strive toward delivering unparalleled long-term services, equipment and facilities to meet the changing health care needs of our community. We are a leader in advanced surgical technologies and are a Level III trauma center and stroke receiving facility.