Patient Access Experience Specialist

Holy Cross Hospital - Salt Lake; Salt Lake City (UT); On-site; USD 23,000 - 33,000; Full time

Job summary

Holy Cross Hospital - Salt Lake is seeking a Patient Access Representative to support the patient journey from pre-admission through registration. The role emphasizes organized data capture, accurate insurance verification, and clear communication with patients and families.

You will collect patient payments, explain financial requirements, and protect patient confidentiality while using electronic records.

Qualifications

• High School Diploma or GED is required.
• Healthcare office experience and familiarity with medical terminology preferred.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Register patients with accurate demographic and financial information.
• Verify insurance eligibility and explain financial requirements to patients.
• Collect patient portions prior to or at the time of service.
• Obtain signatures and scan documents into the electronic record.
• Maintain accuracy in recording patient data and protect confidentiality.
• Serve as a mentor to new associates and support team excellence.

Skills

Customer service

Organization

Attention to detail

Communication skills

Education

High School Diploma/G.E.D.

Job description

Holy Cross Hospital - Salt Lake is seeking a Patient Access Representative to support the patient journey from pre-admission through registration. The role emphasizes organized data capture, accurate insurance verification, and clear communication with patients and families.

You will collect patient payments, explain financial requirements, and protect patient confidentiality while using electronic records.