Patient Access Representative

ST ELIZABETH HOSPITAL; Fort Morgan (CO); On-site; USD 36,000 - 48,000; Full time

Job summary

CommonSpirit Mountain Region is seeking a Patient Access Representative in Colorado to support the patient journey through accurate registration of demographic and financial information. The role includes interviewing patients, verifying benefits, collecting patient portions, and mentoring new associates.

The successful candidate will demonstrate strong organization, attention to detail, and the ability to communicate complex financial requirements clearly, ensuring a positive patient experience

Qualifications

• High School Diploma or GED required.
• Preferred: healthcare office experience, medical terminology, multitasking and prioritization skills.

Responsibilities

• Register patients accurately and courteously with demographic and financial data.
• Verify insurance eligibility and document details.
• Collect patient portions prior to or at service.
• Obtain signatures and scan documents into the EMR.
• Maintain accuracy and uphold patient confidentiality.
• Mentor new associates.

Education

High School Diploma/G.E.D.

Job description

Job Summary and Responsibilities

As our Patient Access Representative, you will act as a key contributor to the overall patient experience by leveraging your talent for organization, operations, and exceptional customer service.

Every day you will create a positive impression for patients, family, and visitors while pre-admitting, admitting, and registering. You will interview patients for demographic and financial information, verify insurance benefits, explain financial requirements, collect patient portions, and serve as a mentor to new associates.

To be successful in this role, you will possess strong organizational and customer service skills, meticulous attention to detail in information gathering and financial processes, and the ability to effectively communicate complex information while contributing to a positive patient journey.

• Consistently performs the registration process through timely, accurate, and courteous completion of patient clinical and financial data.


• Utilizes technology to verify and document insurance eligibility of patients accurately, efficiently, and timely according to established standards.


• Collects patient portion from patients prior to or at time of service (following MSE).


• Obtain signatures, verify accuracy of information, and scan documents into electronic patient record as applicable.


• Maintains an accuracy rate within the departmental guidelines.


• Demonstrates the importance of quality and integrity of capturing patient information with regards to patient confidentiality.

Job Requirements

Required

• High School Diploma/G.E.D.

Preferred

• Office experience in a healthcare environment, medical terminology, ability to multitask and prioritizingskills.

Where You'll Work

At CommonSpirit Mountain Region, we believe in the healing power of humanity and serving the common good through our dedicated work and shared mission to celebrate humankindness.