Patient Access Representative

CommonSpirit Health; Chattanooga (TN); On-site; USD 22,000 - 31,000; Full time

Job summary

CommonSpirit Health is seeking a Patient Access Representative to handle registration, admitting, and data capture across hospital access points, including the Emergency Department and main registration.

You will verify demographics and insurance, explain financial responsibility, schedule appointments, and support a positive access experience while upholding privacy and regulatory standards.

Qualifications

• High School graduate or GED required at hire.
• 1 year of relevant healthcare experience preferred, especially in patient access or registration.
• Familiarity with patient registration procedures, insurance payers, and real-time eligibility verifications.

Responsibilities

• Register patients across access points and verify demographics, insurance eligibility, and billing documents.
• Scan, index, and manage patient documents within the electronic health record.
• Explain financial responsibilities using established tools and collect payments when appropriate.
• Schedule, confirm, and adjust appointments to ensure timely access to care.
• Resolve routine discrepancies and escalate complex issues per workflows.
• Provide patient support via phone and other approved channels.

Skills

Attention to detail

Customer service

Education

High School Graduate

High School GED

Tools

Electronic Health Records (EHR)

Job description

Job Summary And Responsibilities

As our Patient Access Representative, you will perform patient registration and admitting functions across assigned hospital access areas, including the Emergency Department, main registration, admitting, and other patient access points, gathering, verifying, and updating demographic, insurance, and account information to ensure accurate, timely patient data capture.

Job Summary And Responsibilities

As our Patient Access Representative, you will perform patient registration and admitting functions across assigned hospital access areas, including the Emergency Department, main registration, admitting, and other patient access points, gathering, verifying, and updating demographic, insurance, and account information to ensure accurate, timely patient data capture.

Every day you will use multiple systems to support registration, scheduling, documentation, and inquiry processes, identify and elevate discrepancies or complex scenarios according to established procedures, assist with workflow needs during scheduled and high-volume periods, and collaborate with the healthcare team while engaging patients and families to support a positive access experience.

To be successful in your role, you will need strong attention to detail and adaptability to manage multiple systems and shifting priorities, along with a commitment to relationship-based care, the organization's mission and values, and compliance with privacy standards and regulatory requirements.

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to elevate complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Job Requirements

Required

• High School Graduate , upon hire or
• High School GED, upon hire and
• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.

Where You'll Work

CommonSpirit Memorial is an award-winning, not-for-profit, faith-based health care organization dedicated to the healing ministry of Jesus Christ. Founded by the Sisters of Charity of Nazareth, we offer a comprehensive continuum of care, from preventative and primary care to acute hospital services specializing in cancer, cardiac, neuroscience, stroke, and orthopedic services. Our commitment to excellence has earned us top prestigious recognition repeatedly from U.S. News and World Report, PINC AI, CMS, Healthgrades, Leapfrog, and most recently as one of the Best Places to Work in Tennessee. We are proud to serve Southeast Tennessee and Northwest Georgia with the expertise of 4,700 employees and nearly 500 affiliated physicians.

Pay Range

$15.67 - $22.14 /hour