Patient Access Representative

UnityPoint Health; Rock Island (IL); On-site; USD 23,000 - 30,000; Full time

Job summary

UnityPoint Health is seeking a Patient Access Associate to guide patients through registration and insurance verification, explaining financial responsibilities with clarity and compassion from 8:30 AM to 5:00 PM, Monday through Friday.

The role emphasizes accuracy, empathy, and attention to detail as you help create a smooth experience from the first visit. Join a team that values people first every day.

Qualifications

• High School Diploma or equivalent required.
• Two years of customer service OR healthcare-related experience preferred.
• Ability to explain financial responsibilities clearly and with compassion.

Responsibilities

• Accurately collect and record demographic, insurance, and financial data in the computer system.
• Ensure information is complete, up-to-date, and properly sourced.
• Complete eligibility checks and obtain benefits through electronic means or via phone with insurers or agencies.
• Contact patients, families, or physicians to obtain missing demographic/insurance information and update records.
• Interpret physicians’ orders to determine service needs and verify orders on file.
• Obtain MSPQ and other payer-specific documents.
• Review and explain registration forms prior to signatures from patients or representatives.
• Explain benefits and request copays, deductibles, and coinsurance after applying payer-based estimates.

Skills

Customer service

Education

High School Diploma or equivalent

Job description

Shift: Monday-Friday, 8:30AM-5:00PM Start a meaningful career with UnityPoint Health as a Patient Access Associate, where you’ll make a real difference in every patient’s journey. In this dynamic, patient-focused role, you’ll guide individuals through registration and insurance verification, explain financial responsibilities with clarity and compassion, and help create a smooth, stress-free experience from the very first visit. If you’re detail-oriented, caring, and passionate about helping others, this is your opportunity to grow with a team that puts people first every day.

• Area of Interest: Patient Services
• Salary Range: $17-$22.15/Hr*
• FTE/Hours per pay period: 1.0
• Department: Patient Access
• Shift: M-F 830a-5p
• Job ID: 186054

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in computer system. Ensures information source is appropriate.
• Updates and edits information in computer, ensuring that all fields are populated correctly and appropriately.
• Completes eligibility check and obtain benefits though electronic means or via phone contact with insurance carriers or other agencies.
• Contacts patients/families/physicians to obtain additional demographic/insurance information and update in computer system if needed in order to proceed with verification process.
• Interpret physicians’ hand-carried orders to determine service needs and scans physician orders or verifies that complete and valid orders are on file for each patient.
• Obtains information and completes MSPQ and other payer-specific documents.
• Reviews and explains all registration forms prior to obtaining signatures from patient or appropriate patient representative.
• Explain benefits and request copay, deductible and coinsurance as applicable after developing an estimate applying allowable (based on payer).

Qualifications

Education

• High School Diploma or equivalent required.

Experience

• Two (2) years of customer service OR healthcare related experience preferred.
• Specific offers are determined by various factors, such as experience, skills, internal equity, and other business needs. The salary range listed does not include other forms of compensation which may include bonuses/incentive, differential pay, or other forms of compensation or benefits that may be applicable to this role.