Patient Access Representative

CHI; Roseburg (OR); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Student loan repayment

Job summary

CHI Mercy Health is seeking a Patient Access Representative to be the first point of contact for patient registration across hospital access points. You will document demographic and insurance data, verify eligibility, and support high-volume workflows with compassionate service.

In this role you will schedule appointments, resolve routine discrepancies, communicate financial responsibilities, and collaborate with the healthcare team to uphold CHI's mission and values in a patient‑centered

Qualifications

• High School Diploma or GED required.
• One year of healthcare/patient access experience preferred.
• Knowledge of patient registration procedures and real-time insurance verifications.

Responsibilities

• Perform patient registration at assigned access points with accurate demographics and insurance data.
• Scan, index and manage patient documents for registration, billing and clinical workflows.
• Explain financial responsibilities to patients using scripts and collect payments when applicable.
• Schedule, confirm and adjust patient appointments.
• Identify and resolve routine registration, insurance and encounter discrepancies.
• Provide patient-facing support via phone and other approved channels.

Education

High School Diploma or GED

Job description

Job Summary And Responsibilities

As a Patient Access Representative, you will serve as the primary point of contact for patient registration, managing demographic and insurance data across various hospital access points to ensure accurate record-keeping. Every day, you will utilize multiple complex systems to document patient information, troubleshoot data discrepancies, and support high-volume workflows to maintain seamless hospital operations. To be successful in this role, you will collaborate effectively with the healthcare team and provide compassionate, compliant service to patients and families while upholding the organization’s core mission and values.

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows.
• Communicate patient financial responsibility using established education tools and scripts and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments.
• Identify and resolve routine registration, insurance, and encounter discrepancies.
• Provide patient-facing support via telephone and other approved communication channels.

Student loan repayment program offered!

Job Requirements

• High School Diploma or GED

Preferred

• One (1) year relevant experience in healthcare, patient access setting
• Knowledge of patient registration procedures and documentation, health insurance payers, and real-time insurance eligibility verifications

Where You'll Work

At CHI Mercy Health, you'll discover a place where your professional growth is deeply valued within a truly supportive and rewarding environment. For over a century, our commitment to Compassion, Inclusion, Integrity, Excellence, and Collaboration has guided every interaction, shaping how we care for our patients and uplift one another. Today, as CHI Mercy Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth. We are proud of our state‑of‑the- art care and numerous awards and accreditations that reflect our dedication to excellence. When you join CHI Mercy Health, you become part of a team that delivers top-quality, professional healthcare and contributes to a legacy of service built on collaboration and shared purpose.

Pay Range

$18.96 - $26.78 /hour