Patient Access Representative

Ascension Health; Racine (WI); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health insurance

403(b) plan

Paid time off

Tuition reimbursement

Employee assistance program

Parental leave

Job summary

Ascension Health at All Saints Hospital in Racine, WI is seeking a Scheduling Coordinator in Behavioral Health for a day shift, full-time role. You will orchestrate patient scheduling workflows, serving as the main liaison for patients and staff, and ensuring accurate demographic and insurance data entry to support high-quality care.

The role requires a High School diploma or 1 year of related experience, with licensure allowing substitution.

Qualifications

• High School diploma equivalency or 1 year of applicable job-specific experience.
• Required professional licensure/certification can be used in lieu of education or experience, if applicable.
• Strong communication and organizational skills.

Responsibilities

• Orchestrate patient scheduling workflows to optimize time and resources.
• Serve as primary contact for patients and staff to relay procedure requirements.
• Ensure accurate entry of demographic, insurance, and clinical data.
• Coordinate pre-service authorizations and verify insurance to avoid delays.
• Support operations by handling scheduling conflicts and resource needs.

Skills

Patient scheduling

Communication

Data entry

Insurance verification

Pre-service authorizations

Problem solving

Education

High school equivalency or 1 year experience

Job description

Your future role at a glance

• Location: Racine, WI

• Facility: All Saints Hospital

• Department: Behavioral Health

• Schedule: Day Shift | Full-time

How you’ll make an impact in this role

• Orchestrate patient scheduling workflows to ensure the most efficient use of time and clinical resources, providing a seamless access experience for every patient.

• Serve as the primary point of contact for patients and staff, facilitating clear communication regarding procedure requirements and pre-service instructions to alleviate patient anxiety and ensure preparedness.

• Manage the integrity of patient data by accurately collecting and entering demographic, insurance, and clinical information, forming a reliable foundation for high-quality care.

• Coordinate essential pre-service authorizations and insurance verifications, proactively resolving barriers to ensure patients can receive their prescribed procedures without delay.

• Support clinical operations by expertly managing complex scheduling needs and independently navigating resources to resolve any procedure-related conflicts.

What minimum requirements you’ll need

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.

• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options

• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance

• Time to recharge: pro-rated paid time off (PTO) and holidays

• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning

• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources

• Family support: parental leave, adoption assistance and family benefits

• Other benefits: optional legal and pet insurance, transportation savings and more

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf) poster.

Min Salary: 18.31

Max Salary 24.77