Patient Access Representative (Oxford)

McLaren Health Care; Clarkston (MI); On-site; USD 22,000 - 30,000; Part time

Job summary

McLaren Health Care in Clarkston, MI, is seeking a part-time Patient Access Registrar to support the smooth registration and admission process. You will gather and verify demographic and financial information in the EMR, greet patients, and guide them through the registration flow.

The role requires a friendly, professional approach, with ability to handle copays and adhere to compliance guidelines. Part-time schedule includes evenings and weekends in a hospital setting.

Qualifications

• High school diploma or equivalent.

Responsibilities

• Registers patients in EMR with accurate demographic and financial data.
• Greets customers promptly with a warm, friendly reception.
• Collects, documents, and scans required demographic and financial information.
• Directs patients to appropriate setting and explains any delays.
• Maintains professionalism and adheres to department policies.
• Estimates and collects copays, deductibles, and other obligations.
• Ensures compliance with hospital and department plans and Meaningful Use requirements.
• May use electronic registration tools (e.g., Wacom tablets, iPads).
• Performs duties assigned by Management.

Skills

Customer service

Demographic data handling

Interviewing techniques

Education

High school diploma or equivalent

Tools

Windows

Excel

Word

Outlook

Cerner

EPIC

Job description

Position Summary

Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process.

Essential Functions and Responsibilities

• Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
• Greet customers promptly with a warm and friendly reception.
• Collects, documents, scans all required demographic and financial information.
• Direct patients to appropriate setting, explaining, and apologizing for any delays.
• Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
• Estimates and collects copays, deductibles, and other patient financial obligations
• Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements. Applies recurring visit processing according to protocol.
• May facilitate use of electronic registration tools where available (Wacom’s, iPads, etc.).
• Performs duties otherwise assigned by Management.

Qualifications

Required

• High school diploma or equivalent required
• 1-year experience in a customer service role or health care industry.

Preferred

• Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred
• Medical terminology preferred

Knowledge, Skills, and Abilities

• Demonstrates characteristics that support the values, vision, mission, policies, and procedures of McLaren Health Care.
• Provides service excellence standards:
• Responds promptly, professionally and courteously to all customers’ needs.
• Cooperates and communicates effectively with all McLaren Health Care team members.
• Contributes to continuous quality improvement efforts.
• Must be able to understand, explain, calculate, analyze and interpret the information reviewed daily.
• Ensures customer interactions are done in a professional and courteous manner.
• Communications:communicates verbally and in writing in a positive, consistent, enthusiastic, and open mannered approach with all internal and external customers.
• Works independently in a self-directed, non-confrontational, collaborative manner.
• Constantly seeks opportunities to improve processes to support more efficient and effective work outcomes.
• Customer Focus:promotes positive internal and external relations by actively seeking and being responsive to customer feedback.Ability to support and participate in continuous quality improvement projects.
• Translates Mission and Vision into daily interactions with internal and external customers.Demonstrates drive, initiative and ownership in all endeavors undertaken for the benefit of the McLaren Health Care.
• Displays high ethical standards.

Additional Information

• Schedule: Part-time
• Requisition ID: 26010053
• Daily Work Times: 7:00pm-7:30am
• Hours Per Pay Period: 48
• On Call: No
• Weekends: Yes