Patient Access Representative

McLaren; Mount Clemens (MI); On-site; USD 26,000 - 36,000; Part time

Job summary

McLaren in Mount Clemens, MI is seeking a part-time Patient Access Registrar to support the registration/admission process in the MAC Patient Access department. The role operates evenings (2pm-10:30pm) with 64 hours per biweekly pay period and requires strong customer service experience in healthcare.

Responsibilities include registering patients, collecting demographic and financial information, guiding patients, and ensuring timely documentation in the EMR system.

Qualifications

• High school diploma or equivalent required.
• 1 year of experience in a customer service role or health care industry preferred.

Responsibilities

• Register patients accurately in the EMR and ensure demographical and financial data is documented.
• Greet customers promptly with a warm and friendly reception.
• Collect, document and scan required demographic and financial information.
• Direct patients to appropriate setting and explain any delays.
• Maintain professionalism and diplomacy per department standards.
• Estimate and collect copays, deductibles, and other financial obligations.
• Comply with Hospital and Department policies and Meaningful Use requirements.

Skills

Customer service

Healthcare experience

Communication skills

Professionalism

Education

High school diploma or equivalent

Tools

Windows

Excel

Word

Outlook

Cerner

EPIC

EMR system

Job description

Dept: MAC Patient Access

Schedule: Evenings 2pm-1030pm

Hours per biweekly pay period: 64

Position Summary:

Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process.

Essential Functions and Responsibilities

1. Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
2. Greet customers promptly with a warm and friendly reception.
3. Collects, documents, scans all required demographic and financial information.
4. Direct patients to appropriate setting, explaining, and apologizing for any delays.
5. Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
6. Estimates and collects copays, deductibles, and other patient financial obligations
7. Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements.

Applies recurring visit processing according to protocol.
8. May facilitate use of electronic registration tools where available (Wacom’s, iPads, etc.).
9. Performs duties otherwise assigned by Management.

Required:

• High school diploma or equivalent required
• 1-year experience in a customer service role or health care industry.

Preferred:

• Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred
• Medical terminology preferred

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans

We are committed to encouraging and sustaining a work environment free of unlawful harassment, discrimination, and/or retaliation. We are an Affimative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s race, color, age, religion, sex/pregnancy (including pregnancy/childbirth or pregnancy/childbirth-related conditions), sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other status prohibited by applicable laws. We also make good faith efforts to recruit, hire, and promote qualified women, minorities, individuals with disabilities, and veterans.

Additional Information

• Schedule: Part-time
• Requisition ID: 26010408
• Daily Work Times: 2pm-1030pm
• Hours Per Pay Period: 64
• On Call: No
• Weekends: Yes