Patient Access Representative

Shriners Children's; Pasadena (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Shriners Children's is seeking a Patient Access Representative to greet and assist patients at the point of entry, schedule appointments, and handle pre-registration and registration processes. You will verify insurance, collect needed information, and support patients with questions while maintaining compliance with regulatory standards.

The ideal candidate has a High School Diploma, bilingual English/Spanish, and 3+ years of experience in patient access or related healthcare customer service

Qualifications

• High School Diploma required.
• Bilingual English/Spanish capability required.
• 3+ years in patient access, scheduling, registration or healthcare customer service.

Responsibilities

• Answer incoming calls and greet patients arriving for appointments.
• Enter and update patient information in the computer system.
• Verify insurance coverage for services.
• Assist with pre-registration and on-site registration processes.
• Prepare signatures on required forms and handle patient inquiries.

Skills

Bilingual EN/ES

Patient access experience

Scheduling & registration

Healthcare customer service

Education

High School Diploma

Tools

EHR systems

Job description

Company OverviewShriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here to learn more about our locations.Job DescriptionThe Patient Access Representative is the first person that our patients and caregivers will have the opportunity to interact. This position provides support to our patients as they are experiencing a life changing event. The support is accomplished by working with the caregiver to schedule appointments, perform pre-registration and registration of new and existing patients, and providing patients with information regarding access to additional external financial resources. In this position, you will have the opportunity to support our patients with issues dealing with scheduling and questions for the provider(s). In addition, you will maintain compliance with hospital and regulatory agencies by obtaining various consents.Key Responsibilities:Answer incoming calls into the main operator line of the facilityGreets and directs patients/families presenting for appointments and treatmentAccurately enters and updates patient information into the computer systemEnters and updates patient's insurance informationPerforms check-in of patients who arrive for scheduled appointments or admissionsPrepares and secures signatures on required treatment and billing authorization formsScans necessary documents into the EHR systemVerifies insurance coverage for all patients receiving servicesRequired Qualifications:High School DiplomaBilingual (English/Spanish)3+ years’ experience in patient access, scheduling, registration or customer service in a healthcare environmentCompensation is determined based on years of relevant experience and departmental equity.