Patient Access Representative

Commonspirit-Health; Missouri Valley (IA); On-site; USD 36,000 - 56,000; Full time

Job summary

CHI Health Missouri Valley is seeking a Patient Access Representative to serve as a primary contact for patients and families, managing registration, scheduling, and admitting workflows in a HIPAA-compliant environment. You will interact with diverse patients, coordinate with clinical teams, and help ensure smooth clinic operations.

You will handle high-volume administrative tasks, verify insurance eligibility in real time, communicate estimated financial responsibilities, and support the

Qualifications

• Registration and scheduling procedures in healthcare settings.
• Knowledge of health insurance payers and real-time eligibility verification.
• Proficiency with Microsoft Word, Excel and data entry for patient records.

Responsibilities

• Handle end-to-end patient registration and workflow management.
• Verify insurance eligibility and process patient data in the EHR system.
• Communicate patient financial responsibilities and assist with payments at point of service.
• Provide professional, patient-centered support to patients, families, and staff.
• Maintain HIPAA compliance and data integrity in all tasks.

Skills

Medical registration procedures

Health insurance payer knowledge

Real-time eligibility verification

Microsoft Word

Excel

Data entry

Education

High School Diploma

GED

Tools

EHR system

Job description

Job Summary and Responsibilities

As our Patient Access Representative, you will play a critical role in the revenue cycle at CHI Health Missouri Valley, serving as a primary point of contact for patients and their families. This position is vital for ensuring a seamless patient experience by accurately managing registration, scheduling, and admitting workflows. You will join a dedicated healthcare team, acting as an essential liaison who upholds our organizational values while maintaining strict compliance with HIPAA, privacy standards, and regulatory requirements.

Every day you will handle high-volume administrative tasks, including patient data capture, insurance eligibility verification, and the processing of medical records within our electronic health record (EHR) system. You will utilize your technical skills to identify and resolve registration or insurance discrepancies, elevate complex issues according to established protocols, and provide professional support via telephone and digital channels. Additionally, you will communicate patient financial responsibilities—such as estimates and liabilities—and facilitate payment collections at the time of service, all while maintaining a welcoming and organized environment to ensure efficient clinic operations.

To be successful in this role, you should have a solid foundation in medical registration procedures, health insurance payer knowledge, and real-time eligibility verification. We are seeking a detail-oriented professional with strong computer skills (Microsoft Word, Excel, and data entry) and the ability to thrive in a fast-paced environment. Your commitment to patient-centered service, ability to adapt to cross-functional workflows, and dedication to maintaining clinical confidentiality will make you an invaluable asset to our facility.

• Comprehensive Patient Registration:Manage the end-to-end registration process by accurately capturing demographic information, performing insurance eligibility verification, and ensuring all documentation is completed correctly within the electronic health record (EHR) system.
• Financial Coordination & Collections:Proactively communicate patient financial responsibilities, including estimated liabilities, and facilitate the collection of payments at the time of service to support revenue cycle goals.
• Scheduling & Workflow Management:Coordinate patient appointments and clinical schedules while actively identifying and resolving routine registration or insurance discrepancies to ensure seamless access to care.
• Professional Patient Support:Serve as a primary point of contact for patients, families, and internal departments, providing high-quality service, answering inquiries, and routing communications with professional, patient-centered care.
• Compliance & Data Integrity:Maintain strict adherence to HIPAA, privacy standards, and organizational policies while accurately indexing and managing sensitive patient documentation to support clinical and billing operations.

Job Requirements

Required

• High School Graduate , upon hire or
• High School GED, upon hire and
• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.

Where You'll Work

For more than 50 years, the mission of CHI Health Missouri Valley has been to nurture and enhance the quality of life for residents of Harrison County in Iowa. As a community hospital, its ongoing commitment is to keep residents in good health. Through the years, CHI Health Missouri Valley has strived to improve the health status of southwest Iowa residents – children, teens, adults, senior citizens, friends and neighbors. CHI Health Missouri Valley is proud to offer health care services – close to home – within this community.