Patient Access Representative

RWJBarnabas Health; Oceanport (NJ); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

PTO

Health insurance

Dental & Vision Insurance

Retirement Plans

Tuition Reimbursement

Job summary

RWJBarnabas Health is seeking a Patient Access Representative in Oceanport, NJ to provide outstanding customer service, capture accurate demographic and insurance data, and guide patients through registration processes. You will interview patients, verify insurance, obtain signatures, and ensure billing accuracy while meeting department goals.

Evening shift with weekends and holidays rotation. Join a team focused on respectful care and efficient throughput; training in Oceanport, NJ; relevant

Qualifications

• A High School Diploma
• Customer service experience
• Patient Access experience is preferred
• Medical terminology experience
• Be able to report to Oceanport, NJ for training
• Evening shift 3-11 PM
• Rotating weekends and holidays are required

Responsibilities

• Provides excellent customer service to all patients, colleagues and other external and internal customers.
• Interviews patients and family to collect demographic and financial details for scheduling and registration.
• Collects demographic and insurance information; completes verification and authorizations as needed.
• Ensures orders/prescriptions have signatures and are linked to the correct encounter.
• Meets department goals for accuracy, collections, and productivity.
• Ensures required forms are provided, explained and signed by the patient or an approved person.
• Informs patient of financial responsibility and collects payment as needed.
• Demonstrates initiative and escalates issues to leadership when necessary.
• May perform other duties as assigned by management.

Skills

Customer service

Communication

Computer skills

Education

High School Diploma

Job description

Req #: 0000261698

Category: Revenue Cycle and Patient Access

Status: Full-Time

Shift: Evening

Facility: RWJBarnabas Health Corporate Services

Department: Patient Access Services

Pay Range: $21.07 - $26.22 per hour

Location: 2 Crescent Place, Oceanport, NJ 07757

Job Title: Patient Access Representative

Location: SBC Corporation

Department Name: Patient Access Services

Req #: 0000261698

Status: Hourly

Shift: Evening

Pay Range: $21.07 - $26.22 per hour

Pay Transparency

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview

The Patient Access Representative position plays a key role in the health system and in providing excellent customer service while ensuring timely throughput and capturing all necessary data timely. A core function of this position is to ensure that all customers, external and internal, are treated with the highest level of respect. Clearly review and communicate all forms and obtain required signatures for services provided. The Patient Access Representative ensures accuracy and thoroughness in collection and documentation of the patient's demographic and insurance information and utilizes the technology available to complete the registration. The Patient Access Representative participates in creating a positive environment for patient and colleague satisfaction.

As a Patient Access Representative, a typical day might include:

• Provides excellent customer service to all patients, colleagues and other external and internal customers.
• Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling, pre-registration and/or registration based on assigned work.
• Obtains and documents all demographic information to accurately identify the patient. Obtains insurance information, completes insurance verification and verifies appropriate authorization status, if required.
• Ensures that all orders/prescriptions are compliant with appropriate signatures, proper documentation of diagnosis, patient identifiers and are linked to the correct encounter, as applicable.
• Meets and exceeds department goals including accuracy, point of service collections and productivity.
• Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient.
• Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered.
• Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary.
• May perform other duties as assigned or directed by management.

This Role Might Be For You If You

• You enjoy being patient facing fast paced environments.
• You have previous experience within a healthcare environment.
• You have excellent communication skills and lead with empathy for patients.
• You have computer skills.

To be considered for this opportunity, you must meet the criteria below:

• A High School Diploma
• Customer service experience
• Patient Access experience is preferred
• Medical terminology experience
• Be able to report to Oceanport, NJ for training
• Evening shift 3-11 PM
• Rotating weekends and holidays are required

Why You’ll Love Working Here

• Generous Paid Time Off (Vacation, Holidays, Sick Time)
• Medical, Dental & Vision Insurance
• Prescription Drug Coverage
• Retirement Plans
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Life and Disability Insurance
• Wellness Programs and Flexible Spending Accounts
• Voluntary Benefits (like Pet Insurance)
• Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon)
• Community involvement and volunteer opportunities …and more!

Why RWJBarnabas Health

RWJBarnabas Health is New Jersey’s largest and most comprehensive academic health system, committed to delivering exceptional care and creating healthier communities. We’re proud to offer a workplace that values compassion, equity, and innovation—where every team member plays a vital role. When you join us, you’re not just building a career—you’re helping to shape the future of healthcare, one person and one community at a time.

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

RWJBarnabas Health is an Equal Opportunity Employer