Patient Access Representative

RWJBarnabas Health

Rahway (NJ)

On-site

USD 28,000 - 35,000

Full time

8 hours ago

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Benefits offered by this job

PTO

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plans

Tuition Reimbursement

Life Insurance

Disability Insurance

Wellness Programs

Job summary

RWJBarnabas Health is seeking a Patient Access Representative for RWJ Rahway Hospital. The role requires accurate patient registration, insurance verification, and collection of payments to ensure a smooth intake experience for patients and families.

The ideal candidate will have high school education and experience in medical billing or patient access, with strong communication skills and computer proficiency. The position is fulltime, daytime hours, based at 865 Stone Street in Rahway, NJ.

Qualifications

High school diploma or equivalent required.
Preferred experience in medical insurance verification and authorization.
Patient Access experience preferred.
Knowledge of registration processes and billing regulations (Non-federal and Federal) including state programs such as Charity Care.
Medical terminology and computer skills beneficial.

Responsibilities

Register patients accurately and collect demographic information.
Verify insurance and obtain required documentation for billing.
Collect applicable payments and ensure a seamless registration experience.
Coordinate with nursing and ancillary departments to support patient flow.
Assist in training and development of registration staff.
Provide compassionate, patient-centered service in stressful situations.

Skills

Customer service

Detail oriented

Communication skills

Medical terminology

Computer skills

Regulatory knowledge

Education

High school diploma or equivalent

Job description

Req #: 0000262074

Category: Revenue Cycle and Patient Access

Status: Full-Time

Shift: Day

Facility: RWJ Rahway

Department: Conceirge

Pay Range: $20.63 - $25.71 per hour

Location: 865 Stone Street, Rahway, NJ 07065

Job Title: Patient Access Representative

Location: RWJUH Rahway Hospital

Department Name: Conceirge

Req #: 0000262074

Status: Hourly

Shift: Day

Pay Range: $20.63 - $25.71 per hour

Pay Transparency

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The Patient Access Representative plays a vital role in creating a positive first impression on our patients by delivering compassionate, patient-centered service. This position is responsible for accurately registering patients, verifying insurance, obtaining required documentation, collecting applicable payments and ensuring a seamless registration experience. The representative serves as the first point of contact for patients and families, providing exceptional customer service during stressful and urgent situations.

As a Patient Access Representative, a typical day might include:

Responsible for coordinating and facilitating registration and admissions by obtaining pertinent demographic information, collecting accurate insurance information authorizations to financially clear outpatient hospital accounts
The ideal candidate must be detail oriented and promote patient satisfaction
Service-orientated background, good written and verbal communication skills and accurate typing ability
Demonstrates initiative and motivation in a role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary
Reflects commitment to building a supportive work environment and maintains a positive attitude
Works closely and professionally with nursing and ancillary departments to foster a team environment.
Participate in training through the development of training tools, presentations at department in-service or staff meetings, or through the training of registration staff outside the patient access department

This Role Might Be For You If

You thrive in a fast-paced environment.
You are good at multitasking and customer service.
You have experience working within healthcare or other related areas which are customer service focused.

To be considered for this opportunity, you must have the following qualifications:

Required

High school diploma or equivalent required

Preferred

Medical insurance verification and authorization experience preferred
Patient Access experience preferred
Knowledge in all aspects of registration, Non-federal and Federal billing regulations, and state programs such as Charity Care preferred
Medical terminology and computer skills

Why You’ll Love Working Here

At RWJBarnabas Health, our people are at the center of everything we do. Through our Total Wellbeing promise, we offer a wide range of benefits and resources to support your physical, emotional, financial, and professional wellbeing. Highlights include:

Generous Paid Time Off (Vacation, Holidays, Sick Time)
Medical, Dental & Vision Insurance
Prescription Drug Coverage
Retirement Plans
Paid Parental Leave
Tuition Reimbursement
Student Loan Planning Support
Life and Disability Insurance
Wellness Programs and Flexible Spending Accounts
Voluntary Benefits (like Pet Insurance)
Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon)
Community involvement and volunteer opportunities …and more!

Why RWJBarnabas Health

RWJBarnabas Health is New Jersey’s largest and most comprehensive academic health system, committed to delivering exceptional care and creating healthier communities. We’re proud to offer a workplace that values compassion, equity, and innovation—where every team member plays a vital role. When you join us, you’re not just building a career—you’re helping to shape the future of healthcare, one person and one community at a time.

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.