Patient Access Representative

RWJBarnabas Health; Hamilton Township (NJ); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plans

Paid Time Off

Parental Leave

Tuition Reimbursement

Life Insurance

Disability Insurance

Wellness Programs

Flexible Spending Accounts

Employee Discounts

Pet Insurance

Job summary

RWJBarnabas Health is hiring a Patient Access Representative at RWJUH Hamilton Hospital in the Emergency Dept Access Service. The role focuses on accurate patient registration, insurance verification, and collecting payments to ensure a smooth intake process in a fast-paced hospital setting.

The ideal candidate will be detail-oriented with excellent communication, accuracy in typing, and the ability to multitask.

Qualifications

• High school diploma or equivalent required.
• Preferred: medical insurance verification and authorization experience.
• Epic experience preferred.
• Bilingual preferred.
• Patient Access experience preferred.
• Knowledge of registration, non-federal/federal billing regulations, and Charity Care preferred.
• Medical terminology and computer skills.

Responsibilities

• Register patients accurately and verify insurance information.
• Collect applicable payments and ensure a seamless registration experience.
• Coordinate with nursing and ancillary departments to support admissions.
• Train registration staff and develop training tools or presentations.

Skills

Customer service

Detail oriented

Communication skills

Typing ability

Multitasking

Education

High school diploma or equivalent

Tools

Epic

Job description

Job Title: Patient Access Representative

Location: RWJUH Hamilton Hospital

Department Name: Emergency Dept Access Service

Req #: 0000267134

Status: Hourly

Shift: Evening

Pay Range: $20.63 - $25.71 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The Patient Access Representative plays a vital role in creating a positive first impression on our patients by delivering compassionate, patient-centered service. This position is responsible for accurately registering patients, verifying insurance, obtaining required documentation, collecting applicable payments and ensuring a seamless registration experience. The representative serves as the first point of contact for patients and families, providing exceptional customer service during stressful and urgent situations.

As a Patient Access Representative, a typical daymight include:

• Responsible for coordinating and facilitating registration and admissions by obtaining pertinent demographic information, collecting accurate insurance information authorizations to financially clear outpatient hospital accounts
• The ideal candidate must be detail oriented and promote patient satisfaction
• Service-orientated background, good written and verbal communication skills and accurate typing ability
• Demonstrates initiative and motivation in a role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary
• Reflects commitment to building a supportive work environment and maintains a positive attitude
• Works closely and professionally with nursing and ancillary departments to foster a team environment.
• Participate in training through the development of training tools, presentations at department in-service or staff meetings, or through the training of registration staff outside the patient access department

This role might be for you if:

• You thrive in a fast-paced environment.
• You are good at multitasking and customer service.

• You have experience working within healthcare or other related areas which are customer service focused.

To be considered for this opportunity, you must have the following qualifications:

Required:

• High school diploma or equivalent required

Preferred:

• Medical insurance verification and authorization experience preferred
• Epic Preferred
• Bilingual Preferred
• Patient Access experience preferred
• Knowledge in all aspects of registration, Non-federal and Federal billing regulations, and state programs such as Charity Care preferred
• Medical terminology and computer skills

WhyYou’llLove Working Here:

At RWJBarnabas Health, our people are at the center of everything we do. Through our Total Wellbeing promise, we offer a wide range of benefits and resources to support your physical, emotional, financial, and professional wellbeing. Highlights include:

• Generous Paid Time Off (Vacation, Holidays, Sick Time)

• Medical, Dental & Vision Insurance

• Prescription Drug Coverage

• Retirement Plans

• Paid Parental Leave

• Tuition Reimbursement

• Student Loan Planning Support

• Life and Disability Insurance

• Wellness Programs and Flexible Spending Accounts

• Voluntary Benefits (like Pet Insurance)

• Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon)

• Community involvement and volunteer opportunities…and more!

Why RWJBarnabas Health:

RWJBarnabas Health is New Jersey’s largest and most comprehensive academic health system, committed to delivering exceptional care and creating healthier communities.We’reproud to offer a workplace that values compassion, equity, and innovation—where every team member plays a vital role. When you join us,you’renot just building acareer—you’rehelping to shape the future of healthcare, one person and one community at a time.