Patient Access Representative

RWJBarnabas Health; Lakewood Township (NJ); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Time Off

Tuition Reimbursement

Retirement Plans

Job summary

RWJBarnabas Health is seeking a Patient Access Representative at MMC Southern Campus in Lakewood, NJ. You will play a critical role in delivering excellent customer service while collecting and verifying patient demographic and insurance information to support scheduling, registration and financial accountability.

The role emphasizes accuracy, empathy, and effective communication. Day shifts, hourly compensation, and opportunities to contribute to a large health system are offered.

Qualifications

• A High School Diploma is required.
• Customer service experience is required.
• Patient Access experience is preferred.
• Medical terminology experience is helpful.
• Be able to report to Monmouth Medical Center Southern campus in Lakewood, NJ.

Responsibilities

• Provides excellent service to patients, colleagues and customers in a fast-paced health system.
• Interviews patients and family members to collect demographic and financial information for scheduling and registration.
• Obtains and documents demographic and insurance information, verifies insurance, and authorizations as needed.
• Ensures orders and prescriptions have proper signatures and accurate patient/encounter linkage.
• Counts and collects patient financial responsibility and communicates charges clearly.
• Proactively identifies and resolves issues and escalates to leadership when needed.

Skills

Customer service

Communication

Empathy

Computer skills

Healthcare experience

Education

High School Diploma

Job description

Job Title: Patient Access Representative

Location: MMC Southern Campus

Department Name: Patient Access Services

Req #: 0000268040

Status: Hourly

Shift: Day

Pay Range: $20.63 - $25.71 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Patient Access Representative position plays a key role in the health system and in providing excellent customer service while ensuring timely throughput and capturing all necessary data timely. A core function of this position is to ensure that all customers, external and internal, are treated with the highest level of respect. Clearly review and communicate all forms and obtain required signatures for services provided. The Patient Access Representative ensures accuracy and thoroughness in collection and documentation of the patient's demographic and insurance information and utilizes the technology available to complete the registration. The Patient Access Representativeparticipates in creating a positive environment for patient and colleague satisfaction.

As a Patient Accounts Representative, a typical daymight include:

• Provides excellent customer service to all patients, colleagues and other external and internal customers.

• Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling, pre-registration and/or registration based on assigned work.

• Obtains and documents all demographic information to accurately identify the patient. Obtains insurance information, completes insurance verification and verifies appropriate authorization status, if required.

• Ensures that all orders/prescriptions are compliant with appropriate signatures, proper documentation of diagnosis, patient identifiers and are linked to the correct encounter, as applicable.

• Meets and exceeds department goals including accuracy, point of service collections and productivity.

• Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient.

• Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered.

• Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary.

• May perform other duties as assigned or directed by management.

This role might be for you if you:

• You enjoy being patient facing fast paced environments.

• You have previous experience within a healthcare environment.

• You have excellent communication skills and lead with empathy for patients.

• You have computer skills.

To be considered for this opportunity, you must meet the criteria below:

• A High School Diploma

• Customer service experience

• Patient Access experience is preferred

• Medical terminology experience

• Be able to report to Monmouth Medical CenterSouthern campus in Lakewood, NJ

• 40 hours per week, day shift

WhyYou’llLove Working Here:

At RWJBarnabas Health, our people are at the center of everything we do. Through our Total Wellbeing promise, we offer a wide range of benefits and resources to support your physical, emotional, financial, and professional wellbeing. Highlights include:

• Generous Paid Time Off (Vacation, Holidays, Sick Time)

• Medical, Dental & Vision Insurance

• Prescription Drug Coverage

• Retirement Plans

• Paid Parental Leave

• Tuition Reimbursement

• Student Loan Planning Support

• Life and Disability Insurance

• Wellness Programs and Flexible Spending Accounts

• Voluntary Benefits (like Pet Insurance)

• Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon)

• Community involvement and volunteer opportunities…and more!

Why RWJBarnabas Health:

RWJBarnabas Health is New Jersey’s largest and most comprehensive academic health system, committed to delivering exceptional care and creating healthier communities.We’reproud to offer a workplace that values compassion, equity, and innovation—where every team member plays a vital role. When you join us,you’renot just building acareer—you’rehelping to shape the future of healthcare, one person and one community at a time.