Patient Access Representative

UnityPoint Health; Muscatine (IA); On-site; USD 42,000 - 54,000; Full time

Job summary

UnityPoint Health is seeking a Patient Access Associate in Muscatine, IA. You will guide patients through registration and verify insurance, explaining financial responsibilities with clarity and compassion.

This role emphasizes accuracy, empathy, and attention to detail in ensuring a smooth first-visit experience. Ideal candidates bring at least a high school diploma and 2 years of customer service or healthcare-related experience.

Qualifications

• High School Diploma or equivalent required.
• Two (2) years of customer service OR healthcare related experience preferred.

Responsibilities

• Accurately collects, analyzes and records demographic, insurance/financial and clinical data in computer system.
• Updates and edits information in computer, ensuring that all fields are populated correctly.
• Completes eligibility check and obtain benefits through electronic means or via phone contact with insurance carriers or other agencies.
• Contacts patients/families/physicians to obtain additional demographic/insurance information and update in computer system if needed.
• Interprets physicians’ hand-carried orders to determine service needs and scans orders or verifies complete and valid orders on file.
• Obtains MSPQ and other payer-specific documents.
• Reviews and explains all registration forms prior to obtaining signatures from patient or representative.
• Explains benefits and requests copay, deductible and coinsurance after applying an estimate.

Skills

Customer service

Education

High School Diploma or equivalent

Job description

Overview

Shift:

Week 1 Mon-Thurs & Sat, 3:00PM-11:30PM

Week 2 Sun, Tues-Fri, 3:00PM -11:30PM

Start a meaningful career with UnityPoint Health as a Patient Access Associate, where you’ll make a real difference in every patient’s journey. In this dynamic, patient-focused role, you’ll guide individuals through registration and insurance verification, explain financial responsibilities with clarity and compassion, and help create a smooth, stress-free experience from the very first visit. If you’re detail-oriented, caring, and passionate about helping others, this is your opportunity to grow with a team that puts people first every day.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in computer system. Ensures information source is appropriate.

• Updates and edits information in computer, ensuring that all fields are populated correctly and appropriately.

• Completes eligibility check and obtain benefits though electronic means or via phone contact with insurance carriers or other agencies.

• Contacts patients/families/physicians to obtain additional demographic/insurance information and update in computer system if needed in order to proceed with verification process.

• Interpret physicians’ hand-carried orders to determine service needs and scans physician orders or verifies that complete and valid orders are on file for each patient.

• Obtains information and completes MSPQ and other payer-specific documents.

• Reviews and explains all registration forms prior to obtaining signatures from patient or appropriate patient representative.

• Explain benefits and request copay, deductible and coinsurance as applicable after developing an estimate applying allowable (based on payer).

Qualifications

Education:

• High School Diploma or equivalent required.

Experience:

• Two (2) years of customer service OR healthcare related experience preferred.

License/Certification:

• None

*Specific offers are determined by various factors, such as experience, skills, internal equity, and other business needs. The salary range listed does not include other forms of compensation which may include bonuses/incentive, differential pay, or other forms of compensation or benefits that may be applicable to this role.