Patient Access Representative

Mclaren-Health-Care; Mount Clemens (MI); On-site; USD 24,000 - 32,000; Part time

Job summary

McLaren Health Care in Michigan seeks a Patient Access Registrar to support registration and initial admission processes, ensuring accurate demographic and financial data in the EMR.

This part-time role requires strong customer service, basic medical terminology, and proficiency with Windows and EMR systems; day-to-day tasks include greeting patients, collecting information, and handling copays.

Schedule: daily 2pm–10:30pm; on-site position with an emphasis on compliance and professional conduct.

Qualifications

• High school diploma or equivalent required.
• 1 year experience in a customer service role or health care industry preferred.
• Working knowledge of Windows, Excel, Word, Outlook; Cerner or EPIC EMR systems preferred.

Responsibilities

• Accurately and efficiently registers patients in the EMR; collects demographic and financial data per protocol.
• Greet customers promptly with a warm and friendly reception.
• Collects, documents, and scans all required information; directs patients to appropriate setting.

Skills

Customer service

Communication

Attention to detail

Medical terminology

Education

High school diploma or equivalent

Tools

Cerner EMR

EPIC EMR

Windows OS

Excel

Outlook

Word

Job description

McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio.

Position Summary:Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process.

Essential Functions and Responsibilities:

• Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
• Greet customers promptly with a warm and friendly reception.
• Collects, documents, scans all required demographic and financial information.
• Direct patients to appropriate setting, explaining, and apologizing for any delays.
• Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
• Estimates and collects copays, deductibles, and other patient financial obligations
• Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements.
  Applies recurring visit processing according to protocol.
• May facilitate use of electronic registration tools where available (Wacom’s, iPads, etc.).
• Performs duties otherwise assigned by Management.

Required:

• High school diploma or equivalent required
• 1-year experience in a customer service role or health care industry.

Preferred:

Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred

Medical terminology preferred

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans

We are committed to encouraging and sustaining a work environment free of unlawful harassment, discrimination, and/or retaliation. We are an Affine…

Additional Information

• Schedule: Part-time
• Requisition ID: 26010408
• Daily Work Times: 2pm-1030pm
• On Call: No

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.

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McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status,national origin, disability, genetic information, height or weight, protected veteran or other classificationprotected by law.