Patient Access Representative I - Casual

Mclaren-Health-Care; Caro (MI); On-site; USD 32,000 - 42,000; Part time

Job summary

McLaren Health Care in Michigan is seeking a Patient Access Representative I to join our casual, on-site team. You will support registration, financial clearance, insurance verification, cashiering, and scheduling while delivering courteous service to patients and colleagues.

This entry-level position requires a High School diploma or GED and at least six months in patient access, medical billing, or customer service.

Qualifications

• High school diploma or GED required.
• Minimum 6 months of patient access, medical billing, or customer service experience.
• Proficient in Microsoft Office, especially Excel and Word; familiarity with Windows-based systems and 10-key calculators.

Responsibilities

• Registration, financial clearance, insurance verification, cashier, scheduling tasks as assigned.
• Respond promptly, professionally and courteously to all customers’ needs.
• Cooperate and communicate effectively with all McLaren Health Care team members.
• Contribute to continuous quality improvement efforts.
• Under general direction, complete tasks accurately and timely; seek guidance when needed.

Skills

Customer service

Education

High School Diploma or GED

Associate Degree in Health Care, Finance or related area

Tools

Excel

Word

10-key calculators

Job description

McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio.

Patient Access Representative I - Casual

Under general direction, the Patient Access Representative I is responsible for completing tasks associated with specific assignments. Specific job responsibilities will be in registration, financial clearance, insurance verification, cashier, etc. as assigned by CBO Management.Patient Access Representative I is expected to perform assignment tasks within the quality and productivity standards assigned to position responsibilities.

Essential Functions and Responsibilities:

• 1. Completes all assigned tasks and responsibilities of Patient Access Representative I accurately and in a timely manner.
• 2. Responds promptly, professionally and courteously to all customers’ needs.
• 3. Cooperates and communicates effectively with all McLaren Health Care team members.
• 4. Contributes to continuous quality improvement efforts.
• 5. Under general direction, completes tasks accurately and timely. Seeks guidance and direction from Rep II, Rep III and supervisor on tasks assigned.

Qualifications

Minimum:

• High School Diploma or GED
• Minimum 6-month of Patient Access, Medical Billing or Customer Service work experience
• Proven skills in Microsoft Office, specifically Excel and Word, Window based applications, and 10 key calculators

Preferred:

• Associate Degree in Health Care, Finance or related area. Equivalent combination of education and relevant experience may be accepted
• Certification in medical billing, coding, or equivalent job specific certification
• Working knowledge of CPT, HCPCS, and ICD-10
• One-year experience in Revenue Cycle

Knowledge, Skills, and Abilities:

• Demonstrates characteristics that support the values, vision, mission, policies and procedures of McLaren Health Care.
• Responds promptly, professionally and courteously to all customers’ needs.
• Cooperates and communicates effectively with all McLaren Health Care team members.
• Contributes to continuous quality improvement efforts.
• Must be able to understand, explain, calculate, analyze and interpret the information reviewed daily.
• Organizes time and prioritizes effectively.
• Completes tasks accurately and timely.
• Works to meet department needs and objectives.
• Practices cost effective measures.
• Maintains confidentiality in all matters regarding patients, the hospital, the department and human resources.
• Complies with HIPAA regulations and Patient Bill of Rights.
• Ensures customer interactions are done in a professional and courteous manner in conjunction with hospital policy and AIDET training. Customers include patients, physicians, and coworkers.
• Communications:communicates verbally and in writing in a positive, consistent, enthusiastic, and open mannered approach with all internal and external customers.
• Works independently in a self-directed, non-confrontational, collaborative manner.
• Constantly seeks opportunities to improve processes to support more efficient and effective work outcomes.
• Customer Focus:promotes positive internal and external relations by actively seeking and being responsive to customer feedback.Ability to support and participate in continuous quality improvement projects.
• Translates Mission and Vision into daily interactions with internal and external clients.Demonstrates drive, initiative and ownership in all endeavors undertaken for the benefit of the McLaren Health Care.
• Displays high ethical standards.

Position Specific Expectations:

Registration, Financial Clearance, Insurance Verification, Cashier, Scheduling, Charge Entry and Financial Counseling responsibilities are identified in the specific assignment sheet for a Patient Access Representative I.

Additional Information

• Requisition ID: 26003864
• Daily Work Times: Variable
• On Call: Yes

Equal Opportunity Employer

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status,national origin, disability, genetic information, height or weight, protected veteran or other classificationprotected by law.