Patient Access Representative - Emergency Department

Mclaren-Health-Care; Mount Clemens (MI); On-site; USD 42,000 - 48,000; Full time

Job summary

McLaren Health Care in Grand Blanc, Michigan, seeks a Patient Access Registrar for the Emergency Department. You will work under the leadership team to ensure a smooth registration/admission process.

The role requires fast, accurate data collection in the EMR, friendly patient interactions, and compliance with hospital policies. Experience in customer service and familiarity with Windows/Excel/EPIC or Cerner are preferred.

Qualifications

• High school diploma or equivalent required.
• 1 year experience in a customer service role or health care industry.

Responsibilities

• Register patients in EMR, collect demographic and financial data, and document accurately per protocols.
• Greet customers promptly and direct patients to appropriate setting.
• Estimate and collect copays and other financial obligations.
• Maintain professionalism and comply with department policy.
• Facilitate use of electronic registration tools when available.

Skills

Customer service

EMR proficiency

Education

High school diploma or equivalent

Tools

Cerner

EPIC

Other EMR systems

Job description

McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan's largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio.

Patient Access Representative - Emergency Department

Schedule

Variable 530a start - 930a start

Hours per biweekly pay period

Position Summary

Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process.

Essential Functions and Responsibilities

• Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
• Greet customers promptly with a warm and friendly reception.
• Collects, documents, scans all required demographic and financial information.
• Direct patients to appropriate setting, explaining, and apologizing for any delays.
• Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
• Estimates and collects copays, deductibles, and other patient financial obligations
• Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements.
  Applies recurring visit processing according to protocol.
• May facilitate use of electronic registration tools where available (Wacom's, iPads, etc.).
• Performs duties otherwise assigned by Management.

Qualifications

Required:

• High school diploma or equivalent required
• 1-year experience in a customer service role or health care industry.

Preferred:

• Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred
• Medical terminology preferred

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans

We are committed to encouraging and sustaining a work environment free of unlawful harassment, discrimination, and/or retaliation. We are an affirmative action/equal opportunity employer committed to providing employment opportunity without regard to an individual’s race, color, age, religion, sex/pregnancy (including pregnancy/childbirth or pregnancy/childbirth-related conditions), sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other status prohibited by applicable laws. We also make good faith efforts to recruit, hire, and promote qualified women, minorities, individuals with disabilities, and veterans.

Additional Information

• Requisition ID: 26004182
• Daily Work Times: Variable
• On Call: No

Equal Opportunity Employer

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.