Patient Access Representative (Pontiac)

Mclaren-Health-Care; Pontiac (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

McLaren Health Care, headquartered in Grand Blanc, Michigan, seeks a Patient Access Registrar to ensure a smooth registration/admission process within the Patient Access Front Line team.

You will register patients in the EMR, collect demographic and financial information, greet patients, and guide them to appropriate settings while maintaining professional, compliant service.

Qualifications

• High school diploma or equivalent required.
• 1-year experience in a customer service role or health care industry.
• Preferred: Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred.
• Medical terminology preferred.

Responsibilities

• Accurately and efficiently performs registration and financial functions via EMR, registers patients in appropriate status, and documents demographic and financial data.
• Greet customers promptly with a warm and friendly reception.
• Collects, documents, scans all required demographic and financial information.
• Direct patients to appropriate setting and explain delays when necessary.
• Maintain professionalism and diplomacy according to department standards.
• Estimate and collect copays, deductibles, and other patient financial obligations.
• Ensure compliance with Hospital and Department Plans and Meaningful Use requirements; process recurring visits per protocol.
• May facilitate use of electronic registration tools (Wacom tablets, iPads).
• Perform duties as assigned by Management.

Skills

Customer service

Health care experience

Education

High school diploma or equivalent

Tools

Cerner

EPIC

EMR systems

Windows

Excel

Word

Outlook

Job description

McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio.

Position Summary: Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process.

Essential Functions and Responsibilities :

• Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
• Greet customers promptly with a warm and friendly reception.
• Collects, documents, scans all required demographic and financial information.
• Direct patients to appropriate setting, explaining, and apologizing for any delays.
• Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
• Estimates and collects copays, deductibles, and other patient financial obligations
• Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements.
  Applies recurring visit processing according to protocol.
• May facilitate use of electronic registration tools where available (Wacom’s, iPads, etc.).
• Performs duties otherwise assigned by Management.

Qualifications:

Required:

• High school diploma or equivalent required
• 1-year experience in a customer service role or health care industry.

Preferred:

• Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred
• Medical terminology preferred

Knowledge, Skills, and Abilities:

Demonstrates characteristics that support the values, vision, mission, policies, and procedures of McLaren Health Care.

Provides service excellence standards:

• Responds promptly, professionally and courteously to all customers’ needs.
• Cooperates and communicates effectively with all McLaren Health Care team members.
• Contributes to continuous quality improvement efforts.
• Must be able to understand, explain, calculate, analyze and interpret the information reviewed daily.

Ensures customer interactions are done in a professional and courteous manner.

• Communications:communicates verbally and in writing in a positive, consistent, enthusiastic, and open mannered approach with all internal and external customers.
• Works independently in a self-directed, non-confrontational, collaborative manner.
• Constantly seeks opportunities to improve processes to support more efficient and effective work outcomes.
• Customer Focus:promotes positive internal and external relations by actively seeking and being responsive to customer feedback.Ability to support and participate in continuous quality improvement projects.
• Translates Mission and Vision into daily interactions with internal and external customers.Demonstrates drive, initiative and ownership in all endeavors undertaken for the benefit of the McLaren Health Care.
• Displays high ethical standards.

• Schedule: Full-time
• Requisition ID: 26010051
• Daily Work Times: 6:30pm-5:00am
• On Call: No

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.

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McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status,national origin, disability, genetic information, height or weight, protected veteran or other classificationprotected by law.