Patient Access Representative

CommonSpirit Health; Morrilton (AR); On-site; USD 30,000 - 42,000; Full time

Job summary

CHI St. Vincent Morrilton, part of CommonSpirit Health, seeks a Patient Access Representative to register patients, verify insurance, and support the scheduling and care-admission process. You will verify demographics, assist families, and maintain privacy and accuracy across hospital systems.

The role emphasizes accuracy, strong customer service, and accountability within a patient-centered care environment, aligning with privacy and regulatory standards.

Qualifications

• High school diploma or GED required at hire.
• 1–3 years of relevant customer service experience.
• Healthcare patient access experience is preferred.

Responsibilities

• Perform patient registration across assigned access points with accurate demographic and insurance information.
• Scan, index, and manage patient documents to support registration and billing workflows.
• Explain patient financial responsibilities and collect payments as appropriate.
• Schedule, confirm, and adjust patient appointments to support timely access to care.
• Identify and resolve routine registration, insurance, and encounter discrepancies.
• Provide patient-facing support via phone and other channels, documenting interactions per procedures.

Skills

Customer service

Attention to detail

Communication

Education

High School Graduate General Studies

High School GED General Studies

Job description

Job Summary and Responsibilities

As our Patient Access Representative, you will perform patient registration and admitting across assigned hospital access areas, which may include the Emergency Department, main registration, and admitting.

Every day you will gather, verify, and update demographic, insurance, and account information in multiple systems for registration, scheduling, and documentation, identify and elevate discrepancies or complex scenarios, support workflow during high-volume periods, and work with the care team, patients, and families to support a positive experience.

To be successful in this role, you will bring accuracy, strong customer service, and accountability for relationship-based care, our mission and values, and privacy and regulatory requirements.

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.


• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.


• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.


• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.


• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to resolve complex or non-standard issues.


• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Job Requirements

Required

• High School Graduate General Studies, upon hire or


• High School GED General Studies, upon hire and


• 1-3 years 1 year relevant customer service experience, upon hire and


• None, upon hire

Preferred

• 1-3 years 1 year relevant customer service experience in healthcare patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications., upon hire

Where You'll Work

CHI St. Vincent, a regional health network serving Arkansas, is part of CommonSpirit Health. We have served Arkansas since 1888 with a history of many firsts. Together with more than 4,500 coworkers, 1,000 medical staff, and 500 volunteers, we consistently receive praise for care advancements. CHI St. Vincent Morrilton has provided quality care to its community for decades. Being part of CHI St. Vincent means the community has access to many centers of excellence, including our Heart Institute and Neuroscience Institute.

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health in 2019. With our combined resources, CommonSpirit is committed to building healthy communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen, both inside our hospitals and out in the community.

CHI St. Vincent provides you with the same level of care you provide to others. We care about our team member well-being and offer benefits that complement and support your work/life balance.