Patient Access Representative

Catholic Health Initiatives; Morrilton (AR); On-site; USD 22,000 - 31,000; Full time

Job summary

CHI St. Vincent Morrilton is seeking a Patient Access Representative to register patients across access points, including ED and admitting, while verifying demographics and insurance.

You will ensure accurate documentation, support billing processes, and help patients understand financial responsibilities to enhance the care experience. You will schedule appointments, assist with admissions, and communicate with patients and families to support timely access to care while upholding privacy and

Qualifications

• High school diploma or GED required at hire.
• 1-3 years of customer service experience.
• Experience in healthcare patient access preferred.

Responsibilities

• Register patients across access points with accurate demographics and insurance verification.
• Scan, index, and manage patient documents for registration and billing.
• Explain patient financial responsibilities and collect payments when appropriate.
• Schedule and adjust appointments to maintain timely access to care.
• Resolve routine registration and insurance discrepancies.
• Provide patient support via phone and other approved channels.

Skills

Customer service

Communication

Education

High School Diploma or GED

Job description

Job Summary and Responsibilities

As our Patient Access Representative, you will perform patient registration and admitting across assigned hospital access areas, which may include the Emergency Department, main registration, and admitting.

Every day you will gather, verify, and update demographic, insurance, and account information in multiple systems for registration, scheduling, and documentation, identify and elicit discrepancies or complex scenarios, support workflow during high-volume periods, and work with the care team, patients, and families to support a positive experience.

To be successful in this role, you will bring accuracy, strong customer service, and accountability for relationship-based care, our mission and values, and privacy and regulatory requirements.

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to resolve complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Job Requirements

Required

• High School Graduate General Studies, upon hire or
• High School GED General Studies, upon hire and
• 1-3 years 1 year relevant customer service experience, upon hire and
• None, upon hire

Preferred

• 1-3 years 1 year relevant customer service experience in healthcare patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of the health insurance payers, and real-time insurance eligibility verifications., upon hire

Where You'll Work

CHI St. Vincent, a regional health network serving Arkansas, is part of CommonSpirit Health. We have served Arkansas since 1888 with a history of many firsts. Together with more than 4,500 coworkers, 1,000 medical staff, and 500 volunteers, we consistently receive praise for care advancements. CHI St. Vincent Morrilton has provided quality care to its community for decades. Being part of CHI St. Vincent means the community has access to many centers of excellence, including our Heart Institute and Neuroscience Institute.

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health in 2019. With our combined resources, CommonSpirit is committed to building healthy communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen, both inside our hospitals and out in the community.

CHI St. Vincent provides you with the same level of care you provide to others. We care about our team member well-being and offer benefits that complement and support your work/life balance.

Pay Range

$15.67 - $22.14 /hour

We are an equal opportunity/affirmative action employer.