Patient Access Representative

McLaren Health Care; West Branch (MI); On-site; USD 22,000 - 30,000; Full time

Job summary

McLaren Health Care is seeking a Patient Access Registrar to support the registration/admission process. You will collect demographic and financial data in the EMR, greet patients, and guide them to the correct setting.

Responsibilities include accurate data entry, timely processing, and compliant, professional interactions with patients and staff. Per diem schedule is possible, with variable hours.

Qualifications

• High school diploma or equivalent is required.
• 1 year of customer service or healthcare experience preferred.

Responsibilities

• Register patients in EMR with accurate demographic and financial data.
• Greet customers promptly with a friendly reception.
• Collect and document required demographic and financial information.
• Direct patients to appropriate setting and explain delays.
• Maintain professionalism per department policy.
• Estimate and collect copays, deductibles, and other charges.
• Comply with hospital and department policies and MU requirements.
• Utilize electronic registration tools when available.

Skills

Customer service

Interpersonal skills

Education

High school diploma or equivalent

Tools

Cerner

EPIC

EMR System

Windows

Excel

Outlook

Electronic Eligibility System

Job description

Position Summary

Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process.

Essential Functions and Responsibilities

• Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
• Greet customers promptly with a warm and friendly reception.
• Collects, documents, scans all required demographic and financial information.
• Direct patients to appropriate setting, explaining, and apologizing for any delays.
• Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
• Estimates and collects copays, deductibles, and other patient financial obligations
• Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements. Applies recurring visit processing according to protocol.
• May facilitate use of electronic registration tools where available (Wacom’s, iPads, etc).
• Performs duties otherwise assigned by Management.

Qualifications

Required

• High school diploma or equivalent required
• 1-year experience in a customer service role or health care industry.

Preferred

• Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred

Medical terminology preferred

Additional Information

• Schedule: Per Diem
• Requisition ID: 26011120
• Daily Work Times: Varies
• Hours Per Pay Period: 0.01
• On Call: No
• Weekends: Yes