Patient Access Representative - Per Diem Variable Shifts

Washington Hospital; Fremont (CA); On-site; USD 44,000 - 55,000; Part time

Job summary

Washington Hospital is seeking a Registrar to handle patient registration across multiple departments, ensuring accurate demographic, insurance, and financial data in compliance with regulatory standards.

The role requires professional interaction with patients and families and handling deposits at registration.

Qualifications

• Six months to one year minimum experience in registration procedures.
• Understanding of insurance coverage and medical terminology.
• Able to interact professionally with staff and the public.

Responsibilities

• Coordinate with hospital personnel to maximize patient data registration.
• Identify insurance data in the HIS for accurate billing.
• Gather government-mandated statistical information via forms.
• Collect deposits and co-payments at registration.
• Obtain signatures on required forms.
• Schedule appointments and input data accurately.
• Work with minimal supervision in a fast-paced setting.
• Adapt to changing assignments in Admissions/Registration.

Skills

Communication

Typing 25 wpm

Windows OS

Decision making

Independent / team work

Calm under pressure

Internet skills

Education

High school diploma or equivalent

College level medical terminology

Tools

HIS system

Job description

Salary Range: $32.21 - $40.06 + applicable differentials

Position Summary: Under the direction of the Central Registration Manager, the registrar is responsible for patient registration in various departments including the Emergency Department, Admitting, Outpatient Lab, Imaging Center, and Pre-procedure testing area. The registrar ensures accurate capture of demographic, guarantor, contact, privacy, financial, and insurance information in compliance with regulations from Medicare, Medicaid, and commercial insurance payers. Additionally, they act as a liaison with patient family members or responsible party.

Responsibilities:

• Coordinates with hospital personnel to maximize registration of patient data and refer appropriate information to the Financial Counselor for follow-up.
• Accurately identify insurance data in the HIS system to ensure proper billing information is documented
• Gather all government-mandated statistical information via screening forms and specific data fields within the HIS system.
• Collects necessary deposits and/or co-payments at the time of, or before, the patient is registered.
• Gather all necessary signatures on all required forms.
• Interact in a professional and courteous manner with staff members and the public at large.
• Schedule patient appointments and enters required information in the computer system in an accurate and timely manner.
• Act within the scope of the job, utilizing critical thinking skills, making decisive judgments, and demonstrating the ability to work with minimal supervision.
• Demonstrates an ability to thrive in a fast-paced environment.

In addition to performing the essential functions listed, may also be assigned other duties as required.

Education Requirements

• High school diploma or equivalent, required.
• Completion of college level medical terminology course, preferred.

Work Experience

• Six months to one year minimum on the job experience necessary in order to acquire familiarity with admission/registration procedures and record keeping requirements
• Understanding of insurance coverage and medical terminology for accurate recording of patient medical and financial information.

Skills & Abilities

• Good verbal and written communication skills.
• Able to exercise appropriate decision-making in determining follow-up actions
• Work effectively under changing work assignments throughout Admissions/Registration.
• Able to remain calm in situations involving emergencies, hostility or heavy workload.
• Demonstrates the ability to work independently as well as function effectively in a team environment.
• Typing speed 25 wpm, required.
• Minimum 2-3 years' experience in Windows Operating System and Windows based programs, required.
• Internet skills desired.

Job Shift:

Variable

Schedule:

Per Diem

Shift Hours:

8

Days of the Week:

Variable

Weekends:

Every other Weekend

Shift hours will vary based on operational and staffing needs and may be scheduled anytime between 5:00 a.m. and 9:00 p.m. This position supports operations seven days a week, including holidays, and requires flexibility in scheduling and availability.