Patient Registration Representative

KidMedVA; Glen Allen (VA); On-site; USD 25,000 - 30,000; Full time

Job summary

KidMedVA in Virginia seeks a Patient Registration Representative to register patients in a fast-paced medical office, ensuring accuracy and efficiency.

You will enter demographics and insurance data, greet patients, verify eligibility, collect co-pays, and coordinate with medical staff. This role requires strong customer service, HIPAA awareness, and basic EMR use.

Qualifications

• High School Diploma or GED required.
• One year experience in patient registration preferred.
• One year experience with health insurance preferred.

Responsibilities

• Register patients by entering demographic and insurance information accurately.
• Serve as primary contact between patients and medical staff.
• Greet patients upon arrival with a friendly demeanor.
• Confirm insurance eligibility and collect co-pays.
• Reconcile payments at the end of each shift.
• Address past-due accounts at registration time.
• Answer incoming calls and forward to appropriate staff.
• Interpreting billing statements.
• Participate in mandatory trainings and staff meetings.
• Fax/email confirmed lab results to appropriate parties.
• Set up installment payment plans.
• Maintain a clean, organized work area.

Skills

Computer literacy

EMR systems

Communication skills

Customer service

HIPAA knowledge

Education

High School Diploma or GED

Job description

Job Summary:

The Patient Registration Representative will perform various duties such as registering patients in a fast-paced environment, while maintaining accuracy and efficiency.

Essential Functions/Responsibilities:

• Entering patient demographic and insurance information accurately.
• Serving as the primary contact between patients and the medical personnel.
• Greeting patients upon arrival with a friendly demeanor and helpful attitude.
• Confirming insurance eligibility.
• Collecting co-pays and balances due at the time of registration.
• Reconciling payments at the end of each shift.
• Addressing accounts that are past due at the time of registration.
• Answering incoming phone calls and forwarding to the appropriate parties.
• Interpreting billing statements.
• Participating in mandatory trainings and attending staff meetings.
• Faxing and/or emailing confirmed lab results to the appropriate parties.
• Setting up installment payment plans.
• Maintaining a clean work environment.

Knowledge, Skills, and Abilities:

• Computer literacy (log in, log out, search engines, etc.)
• Knowledge of electronic medical record (EMR) systems
• Strong telephone and in-person communication skills
• Outstanding customer service and interpersonal skills
• Knowledge of HIPAA and PHI (Protected Health Information) laws/regulations

Required Education/Experience:

• High School Diploma or GED required
• One year experience in patient registration (preferred)
• One year experience with health insurance (preferred)