Patient Access Representative

RWJBarnabas Health; Union (NJ); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plans

Disability Insurance

Tuition Reimbursement

Flexible Spending Accounts

Wellness Programs

Pet Insurance

Discounts

Job summary

RWJBarnabas Health in Union, NJ is seeking a Patient Access Representative I to greet patients, collect demographics and insurance information, verify coverage, and support preregistration and registration.

The role emphasizes accuracy, strong customer service, and teamwork with nursing and other departments to ensure smooth patient flow and timely financial clearance. Weekend hours required; High School Diploma preferred; Epic HB experience preferred.

Qualifications

• High School Diploma required.
• Customer Service Experience preferred.
• Medical Terminology experience preferred.
• Bilingual preferred.
• Epic HB experience preferred.

Responsibilities

• Greet patients and complete registration processes.
• Obtain and verify demographics and insurance information.
• Verify insurance coverage and authorization status as needed.
• Provide excellent customer service to patients and staff.
• Maintain accurate records and support preregistration/registration activities.

Skills

Customer service

Bilingual

Medical terminology

Computer skills

Education

High School Diploma

Tools

Epic HB

Job description

Req #: 0000256403
Category: Revenue Cycle and Patient Access
Status: Full-Time
Shift: Day
Facility: Childrens Specialized Hosp
Department: Patient Access Services
Pay Range: $20.63 - $25.71 per hour
Location:
2840 Morris Ave., Union, NJ 07083
Job Title: Patient Access Representative
Location: Union (UNC)
Department Name: Patient Access Services
Req #: 0000256403
Status: Hourly
Shift: Day
Pay Range: $20.63 - $25.71 per hour
Pay Transparency
The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
The Patient Access Representative I position plays a key role in the health system and in providing excellent customer service while ensuring timely throughput and capturing all necessary data timely,
The Patient Access Representative I is responsible to greet all patients in a timely and friendly manner,
A core function of this position is to ensure that all customers, external and internal, are treated with the highest level of respect,
Clearly review and communicate all forms and obtain required signatures for services provided,
The Patient Access Representative I ensures accuracy and thoroughness in collection and documentation of the patients demographic and insurance information and utilizes the technology available to complete the registration,
The Patient Access Representative I participates in creating a positive environment for patient and colleague satisfaction,
Provides excellent customer service to all patients, colleagues and other external and internal customers
Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling, preregistration and or registration based on assigned work
Obtains and documents all demographic information to accurately identify the patient
Obtains insurance information, completes insurance verification and verifies appropriate authorization status, if required,
Ensures that all orders and prescriptions are compliant with appropriate signatures, proper documentation of diagnosis, patient identifiers and are linked to the correct encounter, as applicable,
Meets and exceeds department goals including accuracy, point of service collections and productivity
Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient
Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered
Demonstrates proficiency in the entire preadmission, registration, and financial clearance processes
Demonstrates a high level of efficiency, accuracy and productivity
Complies with organizational, facility, and departmental policies
Maintains department productivity by asking for additional duties when patient flow permits
Demonstrates initiative and motivation in role proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary
Reflects commitment to building a supportive work environment and maintains a positive attitude
Works closely and professionally with nursing and ancillary departments to foster a team environment
Participate in training all training both formally assigned, newsletters, job aides, in services, staff meetings, huddles and facility assigned trainings,
Weekend hours required
Other duties as assigned
High School Diploma required
Customer Service Experience Preferred
Patient Access experience preferred
Medical Terminology Experience Preferred
Computer skills required referring to the practical know how needed to operate computers, use software applications, and manage digital information effectively in professional settings
Bilingual preferred
Epic HB preferred
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
  

RWJBarnabas Health is an Equal Opportunity Employer