Patient Access Representative

Saint Luke's; Lincoln (NE); On-site; USD 32,000 - 42,000; Full time

Job summary

Saint Luke's is seeking a Patient Access Representative to conduct professional patient interviews, collect demographic, financial, and biographical information, and ensure accurate insurance verification and billing information. The role requires understanding insurance terminology, verifying eligibility, and guiding patients toward appropriate financial resources.

Responsibilities include collecting payments, negotiating for payment plans, and delivering quality service in a fast-paced

Qualifications

• Experience with patient access or medical billing is a plus.

Responsibilities

• Conduct professional patient interviews to collect demographics, financial and biographical information.
• Understand insurance terminology and gather information to bill payors accurately.
• Verify patient insurance eligibility and confirm benefits eligibility in compliance with regulations.
• Complete payment transactions using negotiating techniques to collect money owed by patients and guarantors.
• Refer patients to financial resources such as payment plans or lines of credit when appropriate.

Skills

Interpersonal skills

Insurance terminology

Payment collection

Negotiation

Multitasking

Job description

Job Description
This position conducts professional patient interviews obtaining demographic, financial, and biographical information. The Patient Access Representative is responsible for understanding insurance terminology, obtaining information to appropriately bill payors, verify patient insurance eligibility, confirm benefits eligibility, and gather statistical information in compliance with federal and state regulations. Complete payment transactions by using proper negotiating techniques to professionally collect money owed by our Patients and Guarantors, including making referrals to appropriate financial resources such as payment plans and lines of credit. The Patient Access Representative is responsible for the delivery of quality performance and service excellence. Strong computer skills, critical thinking skills and the ability to multitask in a fast paced work environment are required.