Patient Access Representative

Saint Luke's; Chillicothe (MO); On-site; USD 34,000 - 46,000; Full time

Job summary

Saint Luke's in Missouri is seeking a Patient Access Representative to conduct professional patient interviews, verify insurance eligibility and benefits, and facilitate accurate billing. You will guide patients and guarantors toward payment resources while maintaining compliance with regulations in a fast-paced setting.

The role emphasizes strong computer skills, critical thinking, and multitasking abilities to ensure quality service and financial clearance for patients.

Qualifications

• Experience with professional patient interviews or intake.
• Familiarity with health insurance terminology and eligibility verification.

Responsibilities

• Conduct professional patient interviews to collect demographic, financial, and biographical information.
• Understand insurance terminology and verify patient insurance eligibility and benefits.
• Assist in accurate billing by obtaining information to bill payors and facilitating payment plans or lines of credit when needed.
• Deliver quality performance and service excellence in a fast-paced environment.

Job description

Job Description
This position conducts professional patient interviews obtaining demographic, financial, and biographical information. The Patient Access Representative is responsible for understanding insurance terminology, obtaining information to appropriately bill payors, verify patient insurance eligibility, confirm benefits eligibility, and gather statistical information in compliance with federal and state regulations. Complete payment transactions by using proper negotiating techniques to professionally collect money owed by our Patients and Guarantors, including making referrals to appropriate financial resources such as payment plans and lines of credit. The Patient Access Representative is responsible for the delivery of quality performance and service excellence. Strong computer skills, critical thinking skills and the ability to multitask in a fast paced work environment are required.