Patient Access Representative

Saint Luke's; Kansas City (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

Saint Luke's in Kansas City, MO is seeking a Patient Access Representative to conduct professional patient interviews and collect demographic, financial, and biographical information for accurate billing and patient records.

You will understand insurance terminology, verify eligibility, help bill payors, confirm benefits, and process payments, while guiding patients to financial resources such as payment plans when appropriate, and delivering quality service in a fast-paced environment.

Qualifications

• Must conduct professional patient interviews and collect demographic and financial information.
• Ability to understand insurance terminology and verify eligibility.
• Capable of handling payments and guiding patients to payment plans.

Responsibilities

• Conduct professional patient interviews to collect demographics, financial and biographical information.
• Understand insurance terminology, verify eligibility and gather information to bill payors.

Job description

Job Description

This position conducts professional patient interviews obtaining demographic, financial, and biographical information. The Patient Access Representative is responsible for understanding insurance terminology, obtaining information to appropriately bill payors, verify patient insurance eligibility, confirm benefits eligibility, and gather statistical information in compliance with federal and state regulations. Complete payment transactions by using proper negotiating techniques to professionally collect money owed by our Patients and Guarantors, including making referrals to appropriate financial resources such as payment plans and lines of credit. The Patient Access Representative is responsible for the delivery of quality performance and service excellence. Strong computer skills, critical thinking skills and the ability to multitask in a fast paced work environment are required.