Patient Access Representative

Rady Children's Hospital-San Diego; Irvine (CA); On-site; USD 32,000 - 47,000; Full time

Job summary

The Patient Access Representative plays a crucial role in ensuring efficient and accurate patient registration and admission processes within the hospital's clinic setting. They are responsible for greeting patients and confirming and/or updating information and demographics, verifying insurance coverage, and creating a positive and welcoming experience for patients.

This position requires excellent interpersonal and organizational skills, as well as a strong attention to detail.

Qualifications

• Required: Three (3) years’ experience in healthcare registration, admissions, scheduling, or related customer service roles.
• Preferred: Five (5) years’ experience in healthcare registration, admissions, scheduling, or related customer service roles.

Responsibilities

• Greet patients and confirm and/or update information and demographics.
• Verify insurance coverage and contribute to a positive, welcoming experience for patients.

Skills

EHR systems

Customer service

Communication

Education

High School Diploma

Associate degree or higher (preferred)

Tools

EHR software

Job description

Work Location

Irvine, California

Work Shift

Day – 08hrs (United States of America)

Why CHOC?

At CHOC, we strive to be the leading destination of children’s health by providing exceptional and innovative care. We are responsible for the overall health of our community’s pediatric population in our hospitals, clinics, and practices. And because of our breadth of care, your career at CHOC can be as diverse and fulfilling as you determine. CHOC’s compensation structure, benefits offerings, and career development programs are geared to helping you achieve your professional and personal goals.

Job Summary

The Patient Access Representative plays a crucial role in ensuring efficient and accurate patient registration and admission processes within the hospital's clinic setting. They are responsible for greeting patients and confirming and/or updating information and demographics, verifying insurance coverage, and creating a positive and welcoming experience for patients. This position requires excellent interpersonal and organizational skills, as well as a strong attention to detail.

Pay Range

Minimum $22.96 Midpoint $28.70 Maximum $34.44

Rate of pay is determined by various factors, including but not limited to knowledge, skills, competencies, experience, education, as well as position requirements.

Experience

• Required: Three (3) years’ experience in healthcare registration, admissions, scheduling, or related customer service roles is required.


• Preferred: Five (5) years’ experience in healthcare registration, admissions, scheduling, or related customer service roles is required.

Education

• Required: High School Diploma. High school diploma or equivalent; additional education in healthcare administration or related field is a plus.


• Preferred: Associate Degree or higher

Training

• Required: N/A


• Preferred: N/A

Specialized Skills

• Required: Strong computer skills with the ability to navigate and efficiently use electronic health record (EHR) systems and other software applications. Excellent communication skills.

Work Environments - Functional Demand:

Sedentary - Very light energy level Lift 10 lbs. box overhead. Lift and carry 15 lbs. Push/pull 20 lbs. cart.

Physical Activity Requirements:

Bending, Carry Objects, Climbing, Keyboard use/repetitive motion, Pinching/fine motor activities, Push/Pull, Reaching forward, Reaching overhead, Sitting, Squat/kneel/crawl (Squad & Knee), Standing, Talk or hear, Taste or smell, Twisting, Walking, Wrist position deviation

Physical Activity Lifting

Lifting (Floor to waist level) - Occasional 0-35%, Lifting (Waist level and above) - Occasional 0-35%

Sensory Requirements:

Color Discrimination, Depth Perception, Far Vision, Hearing, Near Vision

Environment Requirements:

Airborn Communicable Disease, Bloodborne Pathogens, Chemical, Dust Particular Matter, Extreme Noise Levels, Extreme Temperatures, Radiation, Uneven Surfaces or Elevations

Non-Discrimination Statement:

CHOC does not discriminate on the basis of age, race, color, religion, national origin, ancestry, marital status, genetic information, disability, sex, gender (including pregnancy, breastfeeding, childbirth, lactation or related medical conditions), gender identity or expression, medical condition, sexual orientation, veteran status, military or uniformed service member status, or other protected characteristics in accordance with state and federal laws.

We encourage individuals from all backgrounds to apply for positions at CHOC, even if your experience doesn’t align perfectly with the listed qualifications for a particular role, as your unique experience may be a great addition to our culture for another one of our opportunities.

If you desire support or accommodations throughout the Talent Acquisition process, please inform your Talent Acquisition Partner.