Patient Service Rep, SOCPA - San Clemente

Rady Children's Hospital-San Diego; San Clemente (CA); On-site; USD 34,000 - 52,000; Full time

Job summary

CHOC Children's is seeking a Practice Patient Services Representative in San Clemente, CA. The role focuses on greeting patients, guiding them through check-in, and coordinating scheduling and confirmations to ensure complete information for appointments.

The position requires strong communication and interpersonal skills, with healthcare-related front-office experience preferred and proficiency in Microsoft Office. Training is provided, with a focus on patient-first service.

Qualifications

• Minimum 6 months of customer service or front office experience.
• High School Diploma or GED; background in medical office preferred.
• Proficiency with computers and Microsoft Office; ability to manage multiple phone lines.

Responsibilities

• Greet, assist and direct patients and families during the appointment check-in process.
• Assist with appointment scheduling and confirmations, ensuring thorough information collection.
• Interact with providers, practice staff and billing representatives to ensure smooth patient flow.

Skills

Customer service

Clerical skills

Front office

Microsoft Office

Education

High School Diploma/GED

Medical Office courses

Tools

EMR systems

Practice management systems

Scheduling software

Billing software

Job description

Work Location

San Clemente, California

Work Shift

Day – 08hrs (United States of America)

Why CHOC?

At CHOC, we strive to be the leading destination of children’s health by providing exceptional and innovative care. We are responsible for the overall health of our community’s pediatric population in our hospitals, clinics, and practices. And because of our breadth of care, your career at CHOC can be as diverse and fulfilling as you determine. CHOC’s compensation structure, benefits offerings, and career development programs are geared to helping you achieve your professional and personal goals. To see where your career at CHOC can take you.

Job Summary

The Practice Patient Services Representative is responsible for greeting, assisting and directing patients and their families through the appointment check in process. Assists with appointment scheduling, confirmations and ensures thorough and complete information is obtained to facilitate the appointment process. Interacts with providers, practice staff, and billing representatives. Exceptional communication and interpersonal skills are required for superior customer service.

Pay Range

Minimum $25.20 Midpoint $31.50 Maximum $37.80

Rate of pay is determined by various factors, including but not limited to knowledge, skills, competencies, experience, education, as well as position requirements.

Position Details

This position will work primarily at our SOCPA San Clemente office, with potential coverage of other SOCPA practice locations as needed.

Experience

• Required: Minimum of 6 months of customer service, clerical or front office experience.
• Preferred: Experience in a medical practice, clinic or office setting. Experience with electronic medical records (EMR) and practice management systems (scheduling/billing).

Education

• Required: High School Diploma/ GED or equivalent.
• Preferred: Some post High School education, to include Medical Office courses.

Specialized Skills

• Required: Working knowledge of computers and Microsoft Office Suite. Ability to handle interruptions in work-tasks due to greeting people and answering multi-phone lines. Excellent interpersonal skills, judgement with the ability to work harmoniously with others.
• Preferred: Medical terminology knowledge such as CPT & ICD10 coding. Bilingual in English/ Spanish or English/Vietnamese. Knowledge of scheduling software products and processes.

Licensure

• Required: Basic Life Support (BLS)

Work Environments - Functional Demand

Sedentary - Very light energy level Lift 10 lbs. box overhead. Lift and carry 15 lbs. Push/pull 20 lbs. cart.

Physical Activity Requirements

Bending, Carry Objects, Climbing, Keyboard use/repetitive motion, Pinching/fine motor activities, Push/Pull, Reaching forward, Reaching overhead, Sitting, Squat/kneel/crawl (Squad & Knee), Standing, Talk or hear, Taste or smell, Twisting, Walking, Wrist position deviation

Physical Activity Lifting

Lifting (Floor to waist level) - Constant 67 or more%, Lifting (Floor to waist level) - Frequent 36-66%, Lifting (Floor to waist level) - Occasional 0-35%, Lifting (Waist level and above) - Constant 67 or more%, Lifting (Waist level and above) - Frequent 36-66%, Lifting (Waist level and above) - Occasional 0-35%

Sensory Requirements

Color Discrimination, Depth Perception, Far Vision, Hearing, Near Vision

Environment Requirements

Airborn Communicable Disease, Bloodborne Pathogens, Chemical, Dust Particular Matter, Extreme Noise Levels, Extreme Temperatures, Radiation, Uneven Surfaces or Elevations

Non-Discrimination Statement

CHOC does not discriminate on the basis of age, race, color, religion, national origin, ancestry, marital status, genetic information, disability, sex, gender (including pregnancy, breastfeeding, childbirth, lactation or related medical conditions), gender identity or expression, medical condition, sexual orientation, veteran status, military or uniformed service member status, or other protected characteristics in accordance with state and federal laws.

We encourage individuals from all backgrounds to apply for positions at CHOC, even if your experience doesn’t align perfectly with the listed qualifications for a particular role, as your unique experience may be a great addition to our culture for another one of our opportunities.

If you desire support or accommodations throughout the Talent Acquisition process, please inform your Talent Acquisition Partner.