Patient Access Representative

Texas Children's; Houston (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Texas Children’s Hospital is seeking a Patient Access Representative to ensure timely and accurate patient registration while coordinating with families, payers, and hospital teams.

The role requires a high school diploma, and a preference for 6 months of admissions experience. An associate or bachelor’s degree may substitute for experience, supporting growth within a busy admissions setting.

Qualifications

• HS Diploma required.
• 6 months experience as an admissions representative/counselor performing all aspects of the registration process preferred.
• Associate or bachelor’s degree may be substituted for the experience.

Responsibilities

• Register patients accurately and timely, validating demographic information and insurance data.
• Serve as liaison between patients, families, payers, Medical Records, PFS and the health care team.
• Obtain/verify complete demographic information and secure out-of-pocket payments from guarantors.
• Ensure compliance with EMTALA, The Joint Commission and hospital/government regulations relevant to Admissions.
• Identify patients eligible for government resources or charity programs and refer to a financial counselor.

Education

Associate degree

Bachelor’s degree

Job description

We are searching for a Patient Access Rep. Someone who will ensure timely and accurate patient registration by serving as the liaison between patient/family, payers, Healthcare Information Management (Medical Records), Patient Financial Services (PFS or Business Services) and other health care team members. While utilizing a unique medical record number, the Patient Access Representative will facilitate patient tracking and billing by obtaining/verifying accurate and complete demographic information, financially securing, and collecting out-of-pocket responsibility from guarantors to maximize hospital reimbursement. Maintain compliance with EMTALA, The Joint Commission, and all other hospital and government regulations applicable to the Admissions setting. Identify non-resource patients for possible eligibility for government resources and/or the Hospital's charity program and refer these patients to a financial counselor.

Think you've got what it takes?

• H.S. Diploma required
• 6 months experience as an admissions representative/counselor performing all aspects of the registration process preferred.
• Associate or bachelor’s degree may be substituted for the experience