Patient Access Representative

src; Frisco (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

src is seeking a Patient Access Representative in Frisco, TX, at our Ambulatory Surgical Center. The role handles high-volume calls, schedules and reschedules appointments, verifies insurance, and works with billing and financial counselors to assist families.

Responsibilities include data pre-registration, authorizations, EMR updates, and reporting. A high school diploma is required; medical office experience and insurance procedures familiarity are preferred.

Qualifications

• High School education or equivalent required.
• Preferred 2 years working in a medical office setting.
• Preferred experience in insurance procedures.

Responsibilities

• Manages a high volume of incoming and outgoing telephone calls.
• Accurately schedule and re-schedule patient appointments in a timely manner.
• Verify insurance coverage and obtain authorizations as needed.
• Coordinate patient appointments with downstream departments.
• Pre-register data elements prior to service dates.
• Update billing system to reflect insurance status and add coverage.
• Provide clerical and administrative support and generate tracking reports.
• Assist with departmental coverage as required.

Skills

Medical appointment scheduling

Medical office experience

Insurance procedures

Education

High School education or equivalent

Job description

Our patients are our number one priority! We're committed to giving children back their childhood!

Job Posting Title

Patient Access Representative

Location

Frisco - Ambulatory Surgical Center

Additional Posting Details

• Monday - Friday
• 8:00am - 4:30pm, 40 Hours per week at the discretion of clinic needs.

Job Description

Duties/Responsibilities

• Manages a high volume of incoming and outgoing telephone calls
• Responsible for completing assigned workqueues
• Accurately schedule and re-schedule patient appointments in a timely manner
• Effectively communicate and coordinate patient appointments with downstream departments
• Contacts families to verify their information, insurance coverage, explain benefit eligibility, and refer families to financial counselors to enroll in financial assistance
• Accurately pre-register specific data elements prior to the patients scheduled date of service
• Perform all aspects of insurance verifications
• Add insurance coverage and update the billing system to reflect the insurance status of the patient
• Obtain authorizations and pre-certifications as required for all procedures; work with clinical staff to obtain additional clinical information for benefit review
• Responsible for all correspondence from Insurance companies to be sent to HIM for scanning.
• Provide clerical and administrative support as required
• Create reports for tracking and trending purposes
• Alter provider schedule template in electronic medical record (EMR)
• Assist with departmental coverage as requested

Required Skills/Abilities

• Preferred experience in medical appointment scheduling
• High School education or equivalent
• Preferred 2 years working in a medical office setting
• Preferred experience in insurance procedures